Insurance distribution has changed radically with the advent of the Internet. The early vision of online insurance sales (if you build it, they will come) has been superceded by reality: just because you built a website does not mean customers will beat a path to your virtual door to buy their insurance.
These days, business-to-business elements of e-business are capturing the lion's share of the attention. Brokers are now emerging from the threat of disintermediation with a renewed focus on the client and prospect – and armed with new partnerships, kitbags bursting with additional products, and a formidable set of Internet tools. Direct writers are also vying for share with increasingly sophisticated Internet, CRM, and other tools. Never before has the customer been at the centre of such a fierce battle.
Latest News:
- AXA XL to acquire S-RM, a global corporate intelligence and cyber security consultancyLondon, UK (Aug. 6, 2026) – AXA XL, which currently holds approximately 49% of S-RM, is pleased to announce that it has entered into an agreement to acquire the remaining shares of the company. S-RM is a specialist corporate intelligence and cyber security consultancy. Founded in 2005 and ...
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