Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Latest News:
- Total Loss Auto Claims Weigh on Insurance Customer SatisfactionAmica Ranks Highest in Customer Satisfaction in JD Power Auto Claims Study Customer satisfaction is improving for repairable claims as repair shop backlogs ease and cycle times improve 26% of auto insurance claims are total losses, creating a drag on customer satisfaction Among total loss claimants ...
Featured Providers
News and Articles
- Total Loss Auto Claims Weigh on Insurance Customer Satisfaction
- Trigent Unveils Production-Ready AI Solutions for Insurance Claims, Underwriting, and Policy Review
- Humania Assurance Announces Integration of Artificial Intelligence into Claims Management with Curant Platform
- New study finds hail-resistant upgrades may reduce Alberta homeowners’ insurance premiums by up to 50%
- Wisedocs Launches Legal Intelligence, Giving Insurance Defense Teams AI Analysis of the Full Claim File, Starting with Depositions and Demand Letters
- Pathways for Greater Investment in Resilience Against Extreme Weather Events: Milken Institute Report
- Rising heat, growing exposure, changing hazards: benign first half of 2026 masks rising natural catastrophe risk, finds Swiss Re Institute
- Severe weather losses in Manitoba and Saskatchewan climb above $840 million
- Federato Further Extends Its AI-Native Platform Across the Full Policy Lifecycle With the Launch of Claims
- Data Centers, Through the Eyes of a Risk Engineer: Zurich ‘Future of Risk’ podcast
