The hardest challenge I face is convincing insurers that a methodical software search yields the most favorable decision. I understand the pressure; the business is losing ground, service is suffering, we’ve waited too long already…but every insurance executive with whom I speak recognizes that hasty decisions lead to disastrous results; and many of them are living with those poor choices.
A company I worked with in the Midwest was ready to follow a more disciplined process. They hired me on to instill a thorough search methodology across the organization – and they followed it for Life/Health and Property/Casualty software searches. The results were resoundingly successful.
I’ve had as many software acquisition failures as the next insurance guy or gal, but I’ve learned that success comes from following a process, weeding out the chaff, trusting my business drivers, averting the pitfalls of kneejerk decisions and negotiating from the position of strength that a competitive search brings.
If you’re ready to make a change in the way you go about selecting operational software, or have never been down this path, read more…
Bill Garvey (billgarvey@easternshoreconsulting.ca) has held senior level management positions in Operations and Information Technology for insurance carriers across the United States and Canada. Eastern Shores Consulting, provides consulting for the Property & Casualty as well as the Life & Health Insurance Industry for Policy Administration, Rating and Billing operations.
