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Marketing Technologies Playing Bigger Role in Customer Acquisition and Experience Management
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Life Insurers Waking Up to Importance of Customer Experience to Tech-Savvy Populations
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Young Agents Leveraging Technology To Provide Enhanced Customer Experience
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Sapiens Partners with SPLICE Software to Automate Customer Communications
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The Top Technology Priorities for Large Commercial Brokers
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Canadian Insurers Increasing Use of Third-Party Data for Customer Experience and AI Investments
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Canadian insurance providers must define new business models to seize the next wave of opportunities
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Peel Mutual Insurance First in Canada to Launch Hi Marley
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Accenture Technology Vision 2020: From Tech-Clash to Trust, the Focus Must Be on People
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Nearly 90% of Organizations Now Have a Chief Experience Officer or Chief Customer Officer or Equivalents: Gartner
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Cover Genius and AutoMatrix Empower Automotive Dealers to Improve Customer Experiences
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What Human Work Can Machines Perform?
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A New Bet on The Insurance Technology Leaders of the Future
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Oracle RMS To Offer Their Clients A New Commercial Insurance Digital Buying Experience
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Better employee experience proven to drive financial success
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Claims – Caught Between a Rock and a Hard Place – No More!
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One of Canada’s Most Trusted Brands, CAA, Leverages Medallia to Increase Customer Loyalty
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Messagepoint CCM Solutions Now Listed on Salesforce AppExchange
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Accenture to Acquire Nytec to Innovate Connected Experiences for Clients
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Insurers’ Role in Flux as InsurTechs Master Digital Customer Experience: World InsurTech Report 2019
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USAA and Google Cloud Collaborate to Speed Auto Claims, Improve Claims Experience
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AI-Powered Insurmi Secures Funding to Modernize How Insurers Engage Customers
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Agility, Innovation and Meeting Customer Expectations Paramount for Growth: KPMG
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Majority of Enterprises Feel Their Networks Are Not Fully Ready to Support Their Business: Accenture Report
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Munich Re Launches Automated Damage Detection for Improved Hurricane Response and Claims Experience
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Breathe Life Introduces Advisor Experience for Insurance Carriers to Empower Agents With Powerful Tools to Attract, Acquire, and Retain Clients
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Foresters Financial Automates Canadian Advisor Experience with iPipeline’s e-App
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Eight Critical Areas for Customer Experience Transformation
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Leading organizations expect to double the number of A.I. projects within a year
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Canadian Insurance Companies Fall Short of Customers’ Digital Expectations, J.D. Power Finds
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U.S. Auto Insurance Satisfaction Surges as Customers Adopt Direct-to-Consumer Models
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Gartner Reveals 75% of Organizations Surveyed Increased Customer Experience Technology Investments in 2018
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Information Builders Introduces Omni-Insurance for P&C Insurers
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Mobile Gains Traction With Customers, But Digital Experiences Fall Short Of Expectations
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Who Is Your Customer and How Is the Experience?
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Gauging North American P&C Industry Sentiment on Tactics to Enhance CX
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Sonnet Insurance partners with like-minded brands to simplify life for Canadians through Sonnet Connect
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Gore Mutual Introduces New Customer-Centric Approach to Claims
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Innovative CMOs Are Rewiring Their Organizations to Deliver Hyper-Relevant Customer Experiences, Creating Superior Business Value
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Auto Insurers Seize Growth Opportunities by Offering Financial and Insurance Tools over Digital Platforms
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Aon Establishes Strategic Alliance with Claim Central to Digitize and Streamline the Claims Experience
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2019 Commercial Lines Strategies: Stepping Up to The Plate
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Billing Central To Insurers’ Service Strategies
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Customer Experience is the Product, and Other Takeaways from InsurTechTO 2018
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Top 10 Strategic IoT Technologies and Trends: Gartner
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FSCO Releases Treating Financial Services Consumers Fairly Guideline
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Most Consumers Have Underwhelming Digital Experiences
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CMO Collaborators Fill the Gap in the C-Suite to Drive Business Growth, Accenture Interactive Research Finds
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Insurers Leveraging Digital and Analytics-Driven Claims Capabilities to Improve Customer Perception and Results
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Symbility Helps Aviva Enhance Policyholders’ Claim and Risk Management Experience
