Company: Broker Intelligence
Website: www.broker-intelligence.ca
Business Category: A technology provider of InsurTech tools to insurance practitioners
Maturity Status: Startup (less than 3 years since product went into production)
Product or Service: Application
Area: Property & Casualty insurance
We help insurance brokerages unlock the power of artificial intelligence to boost performance and simplify operations. We transform every customer interaction into a driver of performance, compliance, and talent development — powered by AI purpose-built for insurance brokerage.
What makes us an InsurTech:
Broker Intelligence is redefining how property and casualty insurance firms learn, analyze, and improve performance.
After identifying a critical gap in the market, we developed an application that instantly assesses whether client calls meet compliance requirements and highlights the skills that need improvement.
Built for insurance SMEs, our platform analyzes calls and customer data to identify friction, anticipate needs, and turn insights into action.
The result: stronger compliance, more effective teams, and happier customers—in real time.
Major features & technology used:
Our AI-powered predictive analytics transforms how brokers anticipate client needs, optimize workflows, and drive revenue.
By analyzing historical data, client interactions, and emerging trends, our platform delivers actionable intelligence that empowers brokers to make smarter decisions before their clients even ask. With AI-driven predictive analytics, you’re not just reacting to market changes you’re anticipating them.
Intelligent dashboards allow clients to gain real-time visibility into communication satisfaction across customers, brokers, and insurers. Trend analysis and automatic alerts proactively address compliance concerns, potential disputes, or engagement risks.
Our predictive analytics seamlessly integrates with Microsoft 365, your Broker Management System (BMS), and the phone system, ensuring a smooth, disruption-free experience.
About Broker Intelligence
We are passionate insurance industry professionals, driven to advance organizations while creating both human and strategic value.
Luc Ouellet, Founder and President
With over 25 years of experience in the insurance industry, Luc has held key positions in business development, strategy, and technological innovation. Close to the operational realities of brokers, he founded Broker-Intelligence to harness artificial intelligence in support of their practice.
Combining a deep understanding of the sector with a pragmatic, results-oriented technological vision, he develops concrete solutions that drive broker performance and growth.Chantale Beaudoin, Cofounder and Head of Strategy and Deployment
With over 20 years of experience in organizational communication, change management, and skills development—including 11 years in the insurance industry—Chantale partners with organizations to navigate the human side of technological change.
Blending strategic insight with a deep understanding of people and relationships, she designs change approaches that help teams grow, adapt, and perform, while staying aligned with business goals.
Our promise : Turn every customer interaction into a growth opportunity for Canadian brokerages, while strengthening human value within organizations.
For more information, please visit broker-intelligence.ca.
Source: Broker Intelligence
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