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Clarica to consolidate Moncton customer call centre in Ottawa
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European Asset Managers Missing Customer Service & Sales Opportunities with Web sites, kasina Study Finds
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Survey of Insurance and Banking Executives Shows Companies are Funding Initiatives That Cut Costs and Increase Efficiency: Lawson
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DWL AND ILOG TAKE CUSTOMER-CENTRIC SOLUTIONS FOR INSURANCE AND FINANCIAL SERVICES TO THE NEXT LEVEL
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Using Your Own Customer Interactions To Improve Your Marketing
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Insurers Must Look Beyond Online Sales To Self Service For Internet Success, G�mez Research Reveals
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DALBAR Announces the Nation’s Best Participant Web sites for Defined Contribution Business
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Progressive.com Named #1 Insurance Carrier Web site by Gomez for the Sixth Consecutive Period Progressive.com
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New Internet Brokerage Benchmark Ups The Performance Measurement Ante
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New Study From CSC Identifies Six ‘Disruptive’ Technology Areas That Will Make or Break Companies
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Canada’s Success in E-Business
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Does Your e-Mail look like Junk Mail to your Reader?
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Property and Casualty Insurers’ Wishes for CRM Magic not yet Coming True
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The Benefits of Broadband, Part 5: E-Business
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Connecting with Consumers
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GartnerG2 Says Enterprises are Not Doing Enough to Prepare for Cyberattacks
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Standard Life adds on-line educational tool to its Group Savings & Retirement plan offering
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Broadband Goes Mainstream: Half of Home Internet Subscribers Now Using a Broadband Connection in Canada
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Dalbar releases 2002 rankings of universal life insurance statements
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Canada Wins the Gold in Moving Government Services Online, 2002 Annual Global Accenture Study Shows
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Manulife Bank launches Secure View – free account aggregation solution for Internet Banking clients
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Claim Service Found to Play an Important Role In Making Insurance Purchase Decisions
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The Small Business Broadband Boom
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Manulife Financial and IBM Sign Largest IT Services Contract in Canadian Insurance Industry
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InSystems Calligo Enterprise 4.1 Enables Enterprise Scalability, Deployment and Personalization
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Insurance Internet Innovation Award
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Canada Life™ Helps Clients Achieve More through CLSI
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SINKING HOPES
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Web Conferencing Hopes to Build on 2001
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Traditional Banks Extend Internet Banking Domination
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Gartner Survey Shows Insurance Carriers Looking to Business Process and Technology Outsourcing
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Merit Award Winners Announced at e-Content Industry’s Annual Gala Dinner
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KANA Study Reveals That Tracking and Leveraging Customer Histories is Critical to Providing High Levels of Customer Satisfaction
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Manulife USA and CSC Debut New E-Commerce Capabilities
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Tillinghast – Towers Perrin Study Shows Life Insurance Executives Committed to Shareholder Value, but Struggling With Managing It
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Study Amplifies the Need for Highly Scalable eCRM Solutions to Support Rising Customer Traffic Across All Points of Contact
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Taking Internet CRM to the Next Level
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Canadian Financial Services Industry Creates Council to Coordinate Work on Issues of Common Interest
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The Manulife Bank to offer online account aggregation solution from OnX
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IBM Canada Builds International Solutions Centre for Insurance Industry at University of Waterloo
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Manulife Financial and IBM sign IT outsourcing MOU
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Ernst & Young E-Business Risk Survey Finds Significant Number of Canadian Businesses Cannot Recover From a Computer Failure Fast Enough
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Latest Insurance Carrier Scorecard Reveals Continued Internet Channel Emphasis On Automotive Sector, E-Servicing
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The Dominion of Canada General Insurance Company and CGI Renew Ties – Sign Five-Year Commercial Property Lines Outsourcing Contract
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New e-Business report helps Technology Vendors understand the business challenges facing Financial Services Firms
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The Year of the Supplier
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Data Reliability: The Foundation for Successful Enterprise Applications
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The Data Warehousing Institute’s Recent Study Finds High Quality Data is Critical to the Success of Businesses Worldwide
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IBM and DWL Form Global Strategic Alliance to Deliver Unified Business Services Software for Financial Services
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The Industrial Alliance Group Launches a New Secure Internet Site for its Individual Annuities Clients and Representatives