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GartnerG2 Says Mergers and Acquisitions Are No Longer the Quick-Fix for Businesses; Relationships Provide More Flexibility and Agility
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Chubb & Son Expands Relationships with Customers via SAS Intelligence
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Joint Ventures, Alliances and Outsourcing Top List of Restructuring Strategies for World’s Leading Insurers, According to Accenture Study
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Europe’s First Internet-Only Insurance Company Uses eGain Software to Deliver Fast Multi-Lingual Customer Service
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Life Insurers Indicate the Need for Improved Disclosure and Increased Transparency of Financial Statements, According to New Tillinghast CFO Survey
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Healthcare Industry Experiencing Significant Growth in Demand for Customer Information via the Web
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Standard Register Completes Acquisition of InSystems
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Accenture Research Finds that Few Companies Use Outsourcing as Strategic Business Imperative
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Good advisor Web sites keep getting better; mediocre ones are being left behind
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Standard Register To Acquire E-Business Solutions Provider InSystems
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DWL Strengthens Global Presence with Entry into Japanese Market
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Standard Life launches new Web site for Individual Clients
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KANA Study Reveals Customer Demand Driving Financial Services Industry Adoption of Real-time and Web-based Customer Service
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Sun Life Financial and IBM Canada announce intention to sign outsourcing agreement
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U.S. Businesses ‘Continue to Underestimate’ the Risks Involved in E-Commerce, According to New St. Paul Companies Survey
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Accenture Study Reveals Battle for the “Networked Home” Must Take New Direction
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Clarica to consolidate Moncton customer call centre in Ottawa
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European Asset Managers Missing Customer Service & Sales Opportunities with Web sites, kasina Study Finds
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Survey of Insurance and Banking Executives Shows Companies are Funding Initiatives That Cut Costs and Increase Efficiency: Lawson
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DWL AND ILOG TAKE CUSTOMER-CENTRIC SOLUTIONS FOR INSURANCE AND FINANCIAL SERVICES TO THE NEXT LEVEL
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Using Your Own Customer Interactions To Improve Your Marketing
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Insurers Must Look Beyond Online Sales To Self Service For Internet Success, G�mez Research Reveals
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DALBAR Announces the Nation’s Best Participant Web sites for Defined Contribution Business
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Progressive.com Named #1 Insurance Carrier Web site by Gomez for the Sixth Consecutive Period Progressive.com
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New Internet Brokerage Benchmark Ups The Performance Measurement Ante
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New Study From CSC Identifies Six ‘Disruptive’ Technology Areas That Will Make or Break Companies
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Canada’s Success in E-Business
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Does Your e-Mail look like Junk Mail to your Reader?
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Property and Casualty Insurers’ Wishes for CRM Magic not yet Coming True
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The Benefits of Broadband, Part 5: E-Business
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Connecting with Consumers
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GartnerG2 Says Enterprises are Not Doing Enough to Prepare for Cyberattacks
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Standard Life adds on-line educational tool to its Group Savings & Retirement plan offering
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Broadband Goes Mainstream: Half of Home Internet Subscribers Now Using a Broadband Connection in Canada
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Dalbar releases 2002 rankings of universal life insurance statements
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Canada Wins the Gold in Moving Government Services Online, 2002 Annual Global Accenture Study Shows
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Manulife Bank launches Secure View – free account aggregation solution for Internet Banking clients
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Claim Service Found to Play an Important Role In Making Insurance Purchase Decisions
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The Small Business Broadband Boom
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Manulife Financial and IBM Sign Largest IT Services Contract in Canadian Insurance Industry
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InSystems Calligo Enterprise 4.1 Enables Enterprise Scalability, Deployment and Personalization
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Insurance Internet Innovation Award
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Canada Life™ Helps Clients Achieve More through CLSI
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SINKING HOPES
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Web Conferencing Hopes to Build on 2001
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Traditional Banks Extend Internet Banking Domination
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Gartner Survey Shows Insurance Carriers Looking to Business Process and Technology Outsourcing
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Merit Award Winners Announced at e-Content Industry’s Annual Gala Dinner
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KANA Study Reveals That Tracking and Leveraging Customer Histories is Critical to Providing High Levels of Customer Satisfaction
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Manulife USA and CSC Debut New E-Commerce Capabilities