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On The Road to 2023: How Do We Describe Our Industry?
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Effective Social Media Tactics for Agents/Brokers
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The New Reality of the Insurance Marketing Function
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How Do Consumers Want To Be Served? Do We Know, or Think We Know?
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Forget Forests, Give Up On Gas, Dump Diamonds: Here’s The Real Natural Resource
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Consurmerization of Insurance and IT: Who Are Your Role Models?
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The Perfect Storm Facing Insurance – Challenges and Opportunities
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Innovation, Impact & ICTA – Part Three: Service DIY
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Analytics: The New Competitive Landscape Differentiator
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New Data Needs, New Data Views, New Data Jobs
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Social Media, Analytics and Insurance: Managing Disparate Data for Profit and Growth
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Will Insurance Respond to Consumers Communications Demands?
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Customer Service Bar Raised: Social Media Increases Information Flow In Disasters
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US Independent Agent Strategies Strive to Retake Personal LInes Business
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When Demographics are Not Enough: A View of On-line Evolution
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Key to Social Media for Insurers: The Customer Controls the Conversation
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Canadian Brokers and Carriers: Technology Connects and Disconnects
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Happy 2011: Year of the New Insurance Customer?
