Toronto, ON (Mar. 24, 2026) – Crawford Technologies, a provider of innovative document solutions that streamline, improve, and manage customer communications, is pleased to announce the availability of IntelliMerge PRO, a workflow consolidation solution designed to optimize communication production. IntelliMerge PRO provides a smart approach to document processing, utilizing AI and data intelligence to consolidate hundreds of fragmented, disparate workflows into a standardized production path. IntelliMerge PRO enables organizations to unlock hidden capacity and lower costs by automating complex tasks into a single seamless data flow.
Enterprises and Print Service Providers (PSPs) struggle to manage hundreds or thousands of unique workflows and manual steps for every print job or client. These fragmented processes often rely on “tribal knowledge,” creating operational vulnerabilities and complicating new operator onboarding. IntelliMerge PRO addresses these underlying infrastructure challenges at the source, transforming print files into data-driven assets that power fully automated workflows. Built on industry-proven technology, the solution integrates with existing legacy systems to maximize current infrastructure and avoid costly “rip-and-replace” overhauls.
Organizations utilizing IntelliMerge PRO have achieved significant operational results, including an 80% reduction in turnaround times, a significant reduction in overtime, annual cost savings, and reduced error rates.
“Organizations worldwide are tackling today’s communication challenges, embracing omni-channel delivery methods and accessibility needs, which severely complicate their workflows,” said Ernie Crawford, president and CEO of Crawford Technologies. “IntelliMerge PRO solves the complexity of managing thousands of disparate workflows. It provides a strategic fast lane for growth, allowing providers to scale their operations and handle increased volume without adding staff or complexity”.
Crawford Technologies will be demonstrating IntelliMerge PRO at the Crawford Technologies Industry Summit in Orlando on April 8-9.
- Learn more about Crawford Technologies in the InsurTech Spotlight.
About Crawford Technologies
Crawford Technologies develops solutions that help enterprises optimize and improve the secure and accessible delivery, storage, and presentment of their customer communications. As an award-winning global provider of products and services with over 2,000 customers on six continents, Crawford Technologies enables some of the world’s largest banks, insurers, healthcare providers, utilities, and print services companies to reduce costs, simplify processes, and streamline mission-critical communications across all channels and in all formats. For more information visit www.crawfordtech.com.
Source: Crawford Technologies via Sterling Kilgore Inc.
Tags: Communications, Crawford Technologies, Customer Communications Management (CCM), InsurTech, InsurTech Spotlight, launch
