Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Latest News:
- Ontario’s Top 10 Costliest Cities for Auto Theft in 2025: IBCInsurance Bureau of Canada releases new ranking based on auto theft claims Ottawa, ON (May 13, 2026) – Insurance Bureau of Canada (IBC) is releasing its latest list of the top 10 costliest cities in Ontario for auto theft claims. Toronto, Brampton, and Mississauga have maintained their respective ...
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News and Articles
- Ontario’s Top 10 Costliest Cities for Auto Theft in 2025: IBC
- Marsh Alpha sets new standard – unlimited ‘any one claim’ cover now included in global directors and officers insurance facility
- Sedgwick announces Omni, a fully integrated digital ecosystem for claims
- Travelers Launches AI-Powered Claims Intelligence Tool in e-CARMA®
- Track claims “like food delivery” with new Insly claims portal
- Duck Creek Launches Insurance-Native Agentic AI Platform and Unveils New Applications to Transform Underwriting and Claims
- Claimence Launches the First Purpose-Built AI for Financial Lines Insurance Claims
- Wildfires, storms, floods contribute to record 92% of global insured losses in 2025: Swiss Re Institute
- Homeowners Insurance Claims Satisfaction Improves as Repair Cycle Times Improve: JD Power
- CoverGo’s Intelligent Document Processing AI Agent enhances Generali Hong Kong’s health claims automation



