Organizations Should Invest in the Skills, Roles and Operating Structures that Let People Guide, Govern, Expand and Transition to Autonomous Capabilities
Stamford, CT (May 5, 2026) – Among organizations piloting or deploying autonomous business capabilities, approximately 80% report workforce reductions, according to a survey by Gartner, Inc., a business and technology insights company. However, those reductions do not appear to translate into return on investment (ROI).
The survey found that workforce reduction rates were nearly equal among respondents reporting higher ROI from autonomous technologies and those experiencing only modest gains or negative outcomes.
Gartner surveyed 350 global business executives in the third quarter of 2025 to understand the current state of autonomous business at enterprises. Qualifying organizations reported enterprisewide annual revenue of at least $1 billion or equivalent, and they had been piloting or had already deployed at least one of the following: AI agents, intelligent automation or autonomous technologies.
Using technologies such as AI agents, intelligent automation, RPA, digital twins and tokenized assets, autonomous business will move organizations from simple augmentation and automation to true autonomy, where both machines and people have more autonomy. This does not mean humanless business; rather, it means human-amplified business.
“Many CEOs turn to layoffs to demonstrate quick AI returns; however, this disposition is misplaced,” said Helen Poitevin, Distinguished VP Analyst at Gartner. “Workforce reductions may create budget room, but they do not create return. Organizations that improve ROI are not those that eliminate the need for people, but those that amplify them by aggressively investing more in skills, roles and operating models that allow humans to guide and scale autonomous systems.”
Long Term: Autonomous Business Will Create More Work for Humans
Autonomous business will continue to increase with the growing adoption of AI agents. Gartner forecasts AI agent software spending will reach $206.5 billion in 2026 and $376.3 billion in 2027. This is up from $86.4 billion in 2025.
Because autonomy will increase for both machines and people, and the need for people will go up, not down, Gartner predicts that autonomous business will be a net-positive job creator by 2028 to 2029, driven by new forms of work that AI cannot absorb.
“Long term, autonomous business will create more work for humans, not less. Lasting structural factors such as demographic decline and high-stakes, trust-dependent consumer moments will ensure human talent remains central to running, governing and scaling autonomous business,” said Poitevin.
Gartner clients can read more in AI Layoffs Aren’t Paying Off; People Amplification Is.
Gartner is the World Authority on AI
Gartner is an indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner’s proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, and more than 4,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here.
About Gartner for Information Technology Executives
Gartner for Information Technology Executives provides actionable, objective insight to CIOs and IT leaders to help them drive their organizations through digital transformation and lead business growth. Learn more.
About Gartner
Gartner (NYSE: IT) delivers actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. To learn more, visit www.gartner.com.
Source: Gartner
Tags: Artificial Intelligence (AI), automation, Gartner, technology investment
