Categorized for AI-enabled claims automation and decisioning in life insurance
New York, NY (Feb. 10, 2026) – Neutrinos, a leader in AI-powered intelligent automation for insurers, is pleased to announce that it has been named a Technology Standout in Celent’s Life Insurance Claims Administration System Technical Capability Matrix.
The report evaluated 19 technology platforms supporting life and health insurers based on the sophistication and breadth of their technology, providing an overview of their functionality, customer base, technology, implementation, and support.
The report highlights Neutrinos Life and Health Claims Automation Suite with its application of AI, decisioning, adjudication logic, and orchestration across the claims lifecycle, from submission and intake through adjudication and settlement. The platform supports configurable decisioning, complex benefit calculations, and execution with full auditability, while AI helps process documents, validate data, surface information, and streamline claims correspondence.
“For years, life insurance companies have relied on manual processing to handle claims, and investments in claims departments have lagged behind new business and other parts of the value chain,” said Karen Monks, Principal Analyst, Celent. “As demographic changes accelerate and claims volumes increase, life insurers are looking for systems to automate their claims departments and investigate how to use AI in their claims processes.”
“Claims are one of the most critical moments of truth in insurance,” said Samik Ghosh, CEO and Co-founder of Neutrinos. “They combine sensitive documentation, complex benefit calculations, and human judgment, often under significant emotional pressure. As insurers increasingly apply GenAI in claims, it’s important to select automation with structured decision support and clear handoffs to human review, so complexity is handled consistently without losing control.”
To access a licensed reprint of Celent’s report, download a copy here.
About Neutrinos
Neutrinos is the leading AI-powered intelligent automation platform purpose-built for the insurance industry. At the core of our offering is the industry’s most advanced agentic AI composer and orchestrator, designed specifically to automate and optimize complex, end-to-end insurance processes. From underwriting and claims to distribution, our platform empowers insurers with deep domain expertise, intelligent automation, and pre-built accelerators to drive faster innovation, operational efficiency, and seamless omni-channel experiences. For more information, visit www.neutrinos.com.
About Celent
Celent is a leading research and advisory firm focused on technology for financial institutions globally. The Celent Policy Administration System North American edition provides an overview of the policy administration systems available in North America for individual and group life insurers. The report profiles 21 policy administration systems and provides an overview of their functionality, customer bases, supported lines of business, technology, implementation, pricing, and support. For more information, visit celent.com.
Source: Neutrinos
Tags: Artificial Intelligence (AI), Automated Claims, automation, awards, Celent, claims, Neutrinos
