INSURANCE INDUSTRY NEWS

AI Influencing Consumers’ Insurance Decisions
Auto and home insurance customers are using artificial intelligence tools to research products, service their accounts and understand coverage before they submit a claim or shop for a quote or new policy, according to the inaugural JD Power U.S. AI Insurance Experience Study, which finds that the technology is playing a significant role in the overall customer experience. Read more.

LMIC Launches ISI AI For Submission Ingestion
ISI is pleased to announce that Lawyers' Mutual Insurance Company (LMIC) has successfully integrated ISI AI into its submission processing workflow to support the extraction, structuring, and review of application data across professional liability submissions. Read more.

Majesco Highlights Insurance Alignment Gap
Majesco is pleased to announce the release of its latest research report, which finds that while insurers are prioritizing operational efficiency, profitability, core modernization, AI, and a more intelligent operating model, customers are focused on affordability, financial vulnerability, preparedness, relevance, and trust. Read more.

Wealthy Individuals Lack Integrated Financial Plan
As high-net-worth (HNW) individuals expect to remain active for decades beyond traditional retirement age, many are rethinking how they work, invest and use their wealth throughout their lives, according to new research from Manulife and FT Longitude, which reveals that relatively few have put in place an integrated wealth plan that connects investments, protection, succession and family governance. Read more.

Alliant Acquisition Creates AI-Native Model For The Future Of Employee Benefits
Alliant Insurance Services is pleased to announce that it has entered into an agreement to acquire Nava Benefits, combining Alliant's advisory depth, analytics, scale, and risk expertise with Nava's AI-native HQ platform to help define the next generation of employee benefits brokerage. Read more.

AISIX Solutions Launches Fire Alerts For WildfireScore Retail Application
AISIX Solutions Inc. is pleased to announce the launch of Fire Alerts, a new functionality within its WildfireScore application that enables subscribed users to receive daily notifications about wildfire activity near their properties. Read more.

Applied Systems Launches Vendor Certification
Applied Systems is pleased to announce it has launched its Vendor Certification Program, a new third-party integration program that provides customers with a fast, trusted way to extend the value of their Applied solutions. Read more.

Benign H1 '26 Masks Rising Nat-Cat Risk: Swiss Re
The first half of 2026 saw estimated insured natural catastrophe losses 16% below the 10-year average. Insured losses from severe convective storms were also below trend, with the biggest outbreaks largely sparing the most exposed regions in the US. But record heat and persistent dry conditions set the stage for an active wildfire season in parts of the world. Read more.

Consumers Pausing Milestones Amid Uncertainty
Nearly two-thirds of Canadians are hitting pause on a major purchase – but even more believe their dreams remain achievable with the right savings habits, according to a new EQ Bank survey, which reveals a growing need for banking that delivers more value through everyday spending, as consumers turn to points, rewards and cashback to help their money go further. Read more.

AXA XL Acquires Corporate Intelligence, Cyber Security Consultancy
AXA XL, which currently holds approximately 49% of corporate intelligence specialist and cyber security consultancy S-RM, is pleased to announce that it has entered into an agreement to acquire the remaining shares of the company. Read more.

Deloitte Canada Acquires BDO Dayforce Practice
Deloitte Canada is pleased to announce the acquisition of BDO Canada's Dayforce practice, positioning Deloitte as one of Canada's largest Dayforce practices and further enhancing its ability to support clients through complex workforce transformation. Read more.

DogPack Pet Platform Partners With Healthy Paws
DogPack, the leading global platform connecting dog owners through discovery, social content, and marketplace experiences, is pleased to announce a strategic partnership that introduces their US market to Healthy Paws, a Chubb company, and a leading provider of accident and illness pet insurance coverage for dogs and cats. Read more.

AIG Launches Parametric Cloud Outage Solution
American International Group is pleased to announce its new Parametric Cloud Outage Solution, providing clients an additional layer of cyber insurance protection to help them recover faster from business interruption losses resulting from cloud service outages and cloud provider downtime. Read more.

Small Business Confidence Hits Three-Year Low: Zensurance
Canadian small business owners are under increasing financial pressure from rising costs, shrinking cash reserves and economic uncertainty. New research from Zensurance finds many are leaving themselves exposed to unexpected business risks, with more than half of small businesses reporting that they operate without insurance coverage. Read more.

Green Cabbage Launches Finance & Insurance Market Data Spend Cube
Green Cabbage, the leading procurement intelligence partner for 2,600+ organizations across North America, EMEA, APAC, and LATAM, today announced the launch of its F&I Market Data Spend Cube. Read more.

Enterprise AI Workloads At Scale Won't Run On Quantum In Near Future: Gartner
No enterprise AI workload at scale will run on quantum hardware by 2028, and classical accelerated AI will dominate every production benchmark, according to Gartner, Inc. Read more.

In the InsurTech Spotlight this week:

Duuo
Duuo is a digital insurance brand that provides on-demand solutions to meet the needs of Canadians participating in a fast-paced digital economy. Powered by Slice Insurance Cloud Services, Duuo's digital platform uses AI technology to process claims and provides comprehensive cyber security protection of client and insurer information. Learn more.

Calling all InsurTechs! Click here to participate.

Featured job opportunities:

Client Services & Billing Co-ordinator – for Desjardins Agent
Tait Insurance and Financials Services
Brampton, ON

Financial Security Advisor, Insurance
RBC
Montreal, QC

From Doug Protecting “Learnings” for Competitive Advantage (Continued from last week) In this context, the term “learnings” refers to the additional information entered into a knowledge base as policy guidelines, compliance rules, the results from previous decisions, etc. With an agentic system from a vendor, the reasonings from all participants are typically shared. (Those users could well include some of your competitors.) With a proprietary agentic system, the reasonings are yours alone. Because of the larger volume of new reasonings in a shared platform, the knowledge base grows more quickly and could result in better decisions all round – but potentially to the detriment of your competitive advantage. However, even with a shared agentic system, it is possible to keep your own contributions in-house: outside of the shared knowledge base, but still used by the agentic system when working on your business. Consequently, your competitive advantage remains intact. A knowledge base split this way has another potential advantage. If you were to change agentic system platforms, you would lose the knowledge base to which you had contributed your reasonings. With separate proprietary reasonings, your own reasonings can go with you. Such a split knowledge base is good in theory, but it is practical? There are pros and cons, obviously – and a decision to be made. Doug Grant, CIP Partner Insurance-Canada.ca