INSURANCE INDUSTRY NEWS

Organizations May Be Measuring AI Value Too Narrowly: Deloitte
A new Deloitte Canada survey of senior leaders reveals that Canadian organizations are seeing measurable returns from AI, but many are limiting its long-term impact by focusing on the most visible gains rather than broader measures of business value. Read more.

Sun Life Leverages AI To Help Advisors Spend More Time Delivering Trusted Advice
To help advisors spend more time supporting clients and less time on administrative work, Sun Life is expanding its use of AI with a growing suite of advisor tools, including the award-winning Notes Assistant and a newly launched AI-powered advisor concierge. Read more.

Broker Intelligence Launches Auto Reform Module
Ontario auto reform is changing more than coverage – it's changing the importance of every broker-client conversation (think compliance risk). Broker Intelligence is pleased to introduce a new Auto Reform Readiness module to its platform, using AI to help brokerages assess whether critical advisory practices are being applied consistently in real customer interactions. Read more.

Customers Want Access To Human Agents: Gartner
Customers have mixed feelings using GenAI for customer support, as 50% of customers say their interactions are easier when companies use GenAI, yet 87% of customers say it is essential for companies to provide an option to reach a human agent when using GenAI, according to a Gartner survey. Read more.

NTT DATA Unveils AI-Native Agentic Solution
NTT DATA is pleased to announce NTT DATA AI for Insurance, an AI-native agentic solution that converts complex core insurance workflows into governed, repeatable services. The SaaS solution combines configurable AI agents, insurance-specific data models, workflow orchestration and enterprise-grade governance. Read more.

AI Drives Surge In Vulnerabilities, Yet Ransomware Still Starts With Compromised Credentials
Beazley Security's Q2 2026 Threat Report finds that the widespread adoption of agentic AI in vulnerability research drove a 36% quarter-over-quarter increase in newly disclosed vulnerabilities, while the methods attackers used to breach organizations remained almost entirely unchanged. Read more.

RelPro Brings Relationship Intelligence Data Directly Into AI Workflows
RelPro, the business development and relationship management solution for Financial & Professional Services, is pleased to announce the launch of the RelPro MCP Server, giving clients direct access to RelPro's relationship intelligence platform from their AI Assistants and agentic workflows. Read more.

U.S. Small Business Customer Satisfaction With Insurers Surges As Rates Stabilize: JD Power
As the pace of rate increases has slowed, small business owners have grown increasingly optimistic about the future of their businesses and more satisfied with their commercial insurers. According to the JD Power 2026 U.S. Small Commercial Insurance Study Read more.

Budget Pressures Leave Canadians Considering Cutting Back On Insurance
As Canadians look for ways to manage rising costs, a new TD Insurance survey suggests some may be taking financial risks they don't fully understand. One-third of Canadians say they would consider reducing their insurance coverage to save money, despite not fully understanding what their policies do and don't cover. Read more.

Severe Weather Losses Climb In MB, SK
Insured losses from two days of severe weather in Manitoba and Saskatchewan have climbed above CAD 840 million, according to the latest estimate from CatIQ. The June storms brought tornadoes, hail, damaging winds, torrential rain and flash flooding to communities across both provinces, affecting tens of thousands of residents and businesses. Read more.

EY Canada Invests In Quantum Computing
EY Canada is pleased to announce the expansion of its quantum computing capabilities to help clients solve increasingly complex business challenges in areas of optimization, fraud detection and large-scale risk management. Read more.

IBM Reaches Milestone Toward Fault-Tolerant Quantum Computing
IBM is pleased to announce a new milestone on its path to delivering what is expected to be the world's first fault-tolerant quantum compute in 2029 with the successful deployment of a new architecture designed to scale into the modular, shared, and ultra-cold system required to link hundreds of quantum chips into a more powerful quantum computer capable of solving large problems. Read more.

Westland Acquires Interior Savings Insurance
Westland Insurance, one of Canada's largest insurance brokerages, is pleased to announce that it has acquired Interior Savings Insurance Services Inc. (ISI), part of Beem Credit Union, effective August 1. Read more.

FM Announces Acquisition Of FortressFire
Commercial property insurer FM is pleased to announce the acquisition of FortressFire, a leading provider of wildfire intelligence that combines machine learning and physics-based modeling. Financial details of the transaction were not disclosed. Read more.

In the InsurTech Spotlight this week:

Goose Digital
Goose Digital specializes in developing strategies and executing complex marketing automation programs for national carriers, brokers and MGAs across Personal & Commercial Lines insurance. We take organizations on a journey of digital transformation to optimize operations and drive faster return on marketing investment with proven digital strategies and expertise with cutting-edge technologies. Learn more.

Calling all InsurTechs! Click here to participate.

Featured job opportunities:

Senior Insurance Sales Representative – for Desjardins Agent
Tait Insurance and Financials Services
Brampton, ON

Intermediate Adjuster (Bodily Injury)
SGI
Calgary / Edmonton, AB

From Doug Protecting “Learnings” for Competitive Advantage As previously discussed, agentic systems have some significant advantages: • The input of further guidance and explanations, along with the results of decisions previously made, increases the depth of the knowledge base. • These “reasonings” improve the quality of future decisions. • The reasonings are available to all the AI Agents that use this knowledge base. When the knowledge base and reasoning exist within the domain of your business's knowledge workers, their skill and experience are a potential competitive advantage for you. This is a factor when a business decides whether to develop its own agentic system or to purchase from a third party. For those built in-house, the knowledge base is unique to the business. For those provided by a vendor, the knowledge base may be a composite of all users, including your competitors. The latter may well grow faster, which could result in better decisions than the former – for everyone. On the other hand, your competitors using the same vendor / knowledge base will derive the same value as you. This of course removes one dimension of competitive advantage. The relative importance of the quality of decision making as a competitive factor to your business would be an important consideration in deciding to build versus buy. Next week, more options. Doug Grant, CIP Partner Insurance-Canada.ca