INSURANCE INDUSTRY NEWS

Crawford & Company Releases 2026 Predictions
Crawford & Company® is pleased to announce its Built For The Future: U.S. Predictions Report 2026, which explores the forces reshaping the insurance claims industry and offers expert insight into how organizations can prepare for what lies ahead. Read more.

Acturis Launches New A.I. Services
Acturis, the leading technology provider to the general insurance industry, is excited to announce the launch of its first AI-powered services for the Canadian market: Propensity to Renew and Contact Import AI. Read more.

WTW Launches Rewards AI, Providing Compensation Intelligence With Generative AI
WTW, a leading global advisory, broking and solutions company, has announced the launch of Rewards AI, a groundbreaking Generative AI-enabled software designed to transform how HR and compensation professionals access, analyze and act on rewards data. Read more.

HSB Launches Cyber Insurance For Connected Commercial Vehicles
HSB is pleased to announce a new cyber insurance coverage that protects internet-connected commercial vehicles from hackers and pays for lost business income resulting from cyberattacks. HSB Commercial Cyber for Auto also covers cyber extortion, identity theft, and includes alternative transportation when targeted work vehicles can't be operated. Read more.

Verisk, S&P Partner To Deliver Insurance-Adjusted Climate Risk Intelligence
S&P Global Energy and Verisk are pleased to announce a new data-sharing collaboration designed to provide climate catastrophe exposure data and insights for the financial and insurance sectors. For the first time, these sectors will be enabled to quantify the insured and uninsured financial impacts of future climate and near-term natural catastrophe events, creating a new industry benchmark for climate risk intelligence. Read more.

Neutrinos Named Claims Admin Technology Standout By Celent
Neutrinos, a leader in AI-powered intelligent automation for insurers, is pleased to announce that it has been named a Technology Standout in Celent's Life Insurance Claims Administration System Technical Capability Matrix. Read more.

Ransom Demands Surge, But Most Businesses Refuse To Pay: Coalition Cyber Claims Report
Coalition's 2026 Cyber Claims Report reveals that while ransomware actors substantially increased their initial demands in 2025, a record-high proportion of businesses refused to pay, suggesting that organizations have improved their cyber resiliency with viable data backups and incident response plans. Read more.

Applied Q4 Commercial Lines Premium Rate Index
Applied Systems® is pleased to announce the fourth-quarter 2025 results of the Applied Commercial Index™, the Canadian insurance industry's premium rate index. Overall, the magnitude of rate increases was down across all lines relative to average premium renewals in the same quarter last year. Read more.

Global FinTech Investment Rebounds In 2025
After three years of declining investment, the global fintech market turned a corner in 2025, attracting a level of total investment higher than in 2024, according to KPMG International's latest Pulse of Fintech report covering the second half of 2025. Read more.

Messagepoint Acquires Sefas
Messagepoint, a leading customer communications management (CCM) solutions provider, is pleased to announce the acquisition of Sefas, a CCM and enterprise communications processing (ECP) software vendor. Read more.

KPMG Strengthens Global Collaboration With SAP
KPMG is pleased to announce it is expanding its collaboration with SAP SE, a global leader in enterprise applications and business AI, through a strategic services partnership agreement highlighting KPMG and SAP's joint efforts to innovate and address client needs by scaling trusted business-led, AI-enabled solutions. Read more.

Majesco Recognized As Top Leader In P&C Core Insurance Platform, Life Policy Admin Systems
Majesco, the insurance industry's foremost innovator in cloud-native, AI-native software for the P&C and L&AH segments, is pleased to announce that QKS Group has positioned Majesco as the top Leader in two SPARK Matrix™ 2025 market evaluations for P&C Core Insurance Platforms and Life Insurance Policy Administration Systems. Read more.

A.I. Leader Targets Combined Ratios, Margins With Growth Equity Raise
mea Platform, the AI-native insurance technology company, is pleased to announce a USD$ 50M minority growth equity investment from SEP, a leading investor in enterprise technology companies. Read more.

Ratehub Launches AI-Powered CardFinder
Ratehub Inc. is pleased to announced the launch of a new AI and machine learning engine for CardFinder, its proprietary credit card matching tool. These new enhancements will provide Canadians with better, more accurate credit card matches by predicting approval likelihood without hard credit checks, and delivering personalized offers from Canada's top providers in under a minute. Read more.

In the InsurTech Spotlight this week:

Sonnet
Sonnet Insurance is an innovative digital platform that promises to change the way Canadians experience insurance by using data and analytics to offer customized coverage. And we do it in language you can understand, at a competitive price. Learn more.

Calling all InsurTechs! Click here to participate.

Featured job opportunities:

Financial Security Advisor
RBC Insurance
Montreal, QC

Personal Client Service Broker
Ward & Uptigrove HR Solutions
Listowel, ON

From Doug Managing AI Agents and Agentic Systems It's clear, the age of AI is really upon us; AI Agents and Agentic Systems are proliferating. Basic economics explains why: They work 24-7, they are fast, and they can learn continuously. As a result, process times can be shortened, customer service improved. As they learn, precision is improved. And "knowledge" gained continues to grow. Under those assumptions, businesses will continue to expand the use of AI. However, AI Agents must be supervised. What they learn can be biased, and biases can grow. It is essential, then, to build in instrumentation to identify where humans need to intervene. In “AI Creates a Mandate ... and a Gift,” Tom Dabrowski notes that: “If you don't have instrumentation showing, in near-real-time, what your models are producing, where they're drifting, and where edge cases are piling up into systematic errors, you'll have a very bad day. Possibly a regulatory very bad day. Possibly a front-page very bad day. “A genuinely well-run operation—one that knows what it's doing, measures what matters, and improves based on evidence—can deliver on a real mission. Instrumentation isn't separate from culture; it's the infrastructure culture runs on. “The more automated your operation becomes, the more human it can afford to be.” Doug Grant, CIP Partner Insurance-Canada.ca