INSURANCE INDUSTRY NEWS

AI Risk Rising Faster Than AI Value: Gartner
Despite the rapid risks introduced by artificial intelligence, CIOs remain well-positioned to effectively manage AI governance and deliver business value, according to Gartner. However, according to a recent Gartner survey, only 25% of CIOs align technology and business risk, Read more.

Accenture, Dell Expand Collaboration To Help Enterprises Scale Private AI
Accenture and Dell Technologies are pleased to announce the formation of the Accenture Dell Business Group, designed to help organizations scale AI within their own environment and modernize their infrastructure. Together, the companies can give enterprises greater control over their data, more predictable economics, and the performance needed to run enterprise-grade agentic AI workloads. Read more.

Kotter Launches “AI Value Accelerator”
Kotter is pleased to announce the AI Value Accelerator, a rapid, unified engagement toolset designed to break leadership teams out of the cycle of siloed AI activity and drive tangible, bottom-line value. Read more.

CFOs Must Pilot Governance First Before Scaling AI Agents: Gartner
As finance teams begin to deploy AI agents, CFOs face a critical decision between focusing on immediate returns or prioritizing governance and oversight. The risks and opportunities of AI agents are fundamentally different from previous automation waves in finance. Alex Levine, Director Analyst in the Gartner Finance practice, provides insight on how finance leaders should get started with AI agents. Read more.

AlStar, Deltek, Trufla Achieve CSIO API Security Standards Certification
CSIO is pleased to announce that AlStar Solutions, Logiciels Deltek Inc., and Trufla Technology have achieved CSIO's API Security Standards Certification, demonstrating their commitment to secure, standardized digital connectivity across Canada's property and casualty insurance industry. Read more.

Amica Launches New Program to Help Homeowners Prevent Water Damage
Amica Insurance is pleased to announce a new program, in partnership with Flume, that provides eligible home policyholders with a Flume Smart Home Water Monitor and three years of leak monitoring service at no cost. Read more.

34% Of Consumers Willing To Use GenAI For Holiday Gift Recommendations: Survey
More than one-third of U.S. consumers report being very or extremely willing to use Gen AI-backed tools or chatbots for holiday gift recommendations, according to a new Gartner consumer survey, which indicates AI is emerging as an avenue for shopping inspiration, though traditional channels remain dominant. Read more.

U.S. Banks, Credit Unions Recognized For AI Innovation
Glia, the banking AI platform, has announced the winners of its 2026 Catalyst Awards, which honor the most forward-thinking institutions using Banking AI to create measurable impact across growth, operational efficiency and customer experience. Read more.

Total Loss Auto Claims Weigh On Insurance Customer Satisfaction: JD Power
How satisfied are auto insurance customers in that moment of truth when they need to file a claim? That depends on whether the damage is repairable or not, according to the JD Power 2026 U.S. Auto Claims Satisfaction Study. Read more.

Uncertainty About Future Skills Is Emerging As The Next Workforce Risk: WTW
Employers face a growing workforce risk as employees struggle to understand which skills they need and how to develop them quickly enough to keep pace with changing work, according to a new WTW report. Read more.

Uncertainty About The Future Is Reshaping Retirement Savings
Canada Life is pleased to announce the release of a comprehensive toolkit and more flexible workplace savings options for employers looking to help Gen Z employees plan. Read more.

Side Hustles Getting Serious: Ownr & RBC
Nearly one-quarter of Canadians surveyed earn income through a side hustle, according to new data from Ownr, but in doing so, many Canadians seeking a way to earn extra income or build a business also face new legal and tax decisions they are unprepared for. Read more.

Manulife Bank Introduces New Approach To Rewards, Rooted In Wealth & Longevity
Manulife Bank has launched a new credit card offering that rewards the everyday spending Canadians make to support their health, wealth and longevity, as it shares the results of the Shaping Canada's Longevity Advantage Challenge, which sought practical, near-term solutions that can improve health, financial resilience and social connectedness for Canadians. Read more.

Employees Treat Benefits Like Purchases, Not Perks
As open enrollment season approaches, a new survey finds that U.S. employees are approaching workplace benefits more like consumers evaluating purchases than workers selecting employer-provided perks. Read more.

In the InsurTech Spotlight this week:

CloudAdvisors
CloudAdvisors is an online platform that puts you in charge of your employee benefits plan. We are the first end to end digital platform to shop, compare, and analyse employee benefit plans. Through our network of benefit advisors, Canadian benefit providers, and marketplace solutions, we make it easy to build the right benefits plan, at the right price. Learn more.

Calling all InsurTechs! Click here to participate.

Featured job opportunities:

President and CEO
Mutual Fire Insurance Company of B.C.
Langley, BC

Estate Planning Associate (Financial Security Advisor)
RBC Wealth Management Financial Services
Montréal, QC

From Doug The Last Step In My Insurance Career It's time. After 57 years, I will retire after my column in the November 24th Chronicle newsletter – possibly its final issue. For these last four columns, I reminisce. From my Civil Engineering university program, I never anticipated a career in technology and financial services. I joined IBM in September 1969, in the Toronto Finance and Insurance sales office, located in the TD Tower – which at that time was [still] Toronto's “really tall office building.” The office was a room of metal desks – no cubicles or credenzas – with one shared black rotary dial phone for every two workers and a receptionist who took messages on slips of paper at the front desk. Business was personal, face to face, conducted by telephone and on paper. At that time, there were no photocopiers, fax machines, digital workstations, or hand-held calculators; there was no voice mail, let alone email. The data processing function – yesterday's IT – was often part of accounting, mostly punch-card-based. Data entered on coding sheets to be key-punched; data came out on paper. Computers used magnetic-core memory, not yet semi-conductors. Data was mostly stored on magnetic tapes. Disk drives had small capacity, and were expensive. The world has changed tremendously since I entered the insurance industry, and technology innovation has enabled much of that change throughout my career. Today, as always, the changes continue! Doug Grant, CIP Partner Insurance-Canada.ca