INSURANCE INDUSTRY NEWS

Process Challenges Causing AI Initiatives To Fail
New research from Camunda reveals that nearly three-quarters of organizations say that process-related challenges have caused AI initiatives to fail. According to the report, more than four in five respondents believe their AI investments will be a bust without more investment in process re-design. Read more.

Risks Are Becoming More Volatile: Munich Re
The market environment is facing an abundance of uncertainties, from the consequences of climate change to rapid technological development. Natural catastrophes, in particular, remain significant risk drivers as the impacts of climate change become increasingly tangible. Reinsurers play a key role in helping to better understand and assess changing risks; they can help with prevention and resilience, and cushion claims burdens. Read more.

Verisk Launches Fraud Discovery Platform
Verisk is pleased to introduce Verisk Fraud Discovery, a fraud prevention platform that unifies fraud intelligence, advanced analytics, network analysis, digital media forensics, and case management into a single, scalable solution. Read more.

Accenture, Google Cloud Deepen Partnership With New Enterprise Business Group
Accenture  and Google Cloud are pleased to announce the launch of the Accenture Gemini Enterprise Business Group, a global group designed to help clients scale Gemini Enterprise outcomes in the agentic AI era. Read more.

Is Full Digital Sovereignty An Unrealistic Goal?
Sovereignty is now a boardroom priority, but most organizations say full digital sovereignty is not a realistic goal, according to the Capgemini Research Institute's latest survey of business and technology executives. Organizations are taking a pragmatic approach focused on protecting critical operations, retaining control over key digital capabilities, and avoiding dependence on any single provider. Read more.

Most Customers Would Not Try A Chatbot Again After A Negative Experience: Gartner Survey
Customers say they are open to using customer service chatbots, but only 27% say they would be willing to try a chatbot again after a negative experience, according to a Gartner survey. Eric Keller explains why chatbot adoption remains low, how negative experiences affect customers' future willingness to use chatbots, and how service leaders can build adoption without sacrificing customer trust. Read more.

First Certification Framework For Insurable AI
SPECTRA, the cyber risk management platform behind the first and only robust certification of cyber resilience for Managed Service Providers (MSPs), is pleased to announce an AI risk framework of 20 AI deployment controls, giving MSPs, their small and mid-market business customers, and the insurers who cover them a common standard of insurability for the deployment of AI. Read more.

Aon Underwriting Analytics Helps Insurers Avoid Concentration Risk
Aon is pleased to announce the launch of Underwriting Analytics, a new capability within its Risk Analytics Platform that helps (re)insurers evaluate the impact of future risks on portfolios before capacity is deployed. Read more.

Climate Risks For Property & Casualty Actuaries
Increasing global temperatures coincide with a significant rise in the frequency and severity of adverse climatic events over the past decade, reflecting a transition to a new, persistent pattern of risk. The Canadian Institute of Actuaries has published a practice resource document addressing the significant implications of these climate risks for the property & casualty insurance sector. Read more.

Pathways for Greater Investment in Resilience Against Extreme Weather Events
As communities worldwide find themselves facing the new and expensive reality of extreme weather events they cannot withstand, the Milken Institute and Marsh have released a new report identifying key building blocks of a weather-resilient community and the financial, policy, and partnership pathways to achieve them. Read more.

Billing & Payment Friction Puts Revenue At Risk
Paymentus Holdings and PYMNTS Intelligence have released findings from the Service Commerce Performance Gap report, the first-ever study comparing what consumers expect from service providers, providers' beliefs on the subject, and the consequences of the huge disconnect between the two. Read more.

Healthcare AI Adoption Outpacing Governance, Cybersecurity Preparedness
Cotiviti and MedCity News are pleased to announce the results of their 2026 Healthcare AI Readiness Index, which finds that U.S. healthcare organizations are adopting AI faster than they are building the governance and cybersecurity frameworks needed to use it safely. Read more.

Broker Intelligence Launches Readiness Module For Ontario Auto Reform
Ontario's Auto Reform has sparked discussions about products, coverage changes and compliance requirements. As coverage becomes more complex and customer choice increases, every broker conversation carries greater responsibility. Broker Intelligence has developed a new module to our platform, using AI-powered conversation analytics to measure critical advisory behaviours and help organizations gain objective visibility into how conversations are being conducted across teams, branches, and regions. Read more.

In the InsurTech Spotlight this week:

YouSet
YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We're on a mission to build the most efficient and most loved insurance platform in Canada. In less than 4 minutes, our powerful technology screens the market to help you save 29% on average on your home and car insurance and get you covered instantly, online. Learn more.

Calling all InsurTechs! Click here to participate.

Featured job opportunities:

President & CEO
Mutual Fire Insurance Company of British Columbia
Langley, BC

Financial Security Advisor, Life Insurance
SISIP Financial
Shilo, MB

From Doug Sustainable Competitive Advantage from Agentic Systems As previously discussed, there are three areas of benefit from an agentic system. Two tend to be measurable (Doing work more cheaply and Doing more work with the same employees), especially the first. It is usually the basis for a business case to invest in this development. But as your competitors implement the same tools, any competitive advantage withers. The third benefit area, Making better decisions – which spans underwriting, claims, marketing and sales, etc. – can be unique to you, and can increase over time; it is a competitive advantage which grows. But how do you measure the quality of your reasoning and decision-making today and tomorrow? Take two of your experts in one of those areas and ask them for a decision in the same case with some complexity. Do they conclude with different results? Each expert brought different experiences and individual reasoning to the task. How far apart are their decisions? Furthermore, when would you really know which result was better? Could it take years? The conundrum: different people, different results. With an agentic system building on the cumulative reasoning and results of the past and ingesting new learnings continually, decision-making can become more consistent and better. This is what compounds the potential advantage over time. Doug Grant, CIP Partner Insurance-Canada.ca