INSURANCE INDUSTRY NEWS

Hippo Announces A.I. ‘Hannah’ To Deliver Effortless 24/7 Customer Service
Hippo is pleased to announce it is scaling Hannah, its AI-powered customer service representative – replacing interactive voice response menus with a natural, conversational AI concierge that greets every Hippo customer, authenticates them, answers questions, and seamlessly transfers them to a licensed agent whenever necessary. Read more.

Liberty Mutual Launches First-of-its-Kind Conversational A.I. Quoting App In ChatGPT
Liberty Mutual Insurance has launched a first-of-its-kind carrier-backed conversational AI auto insurance quoting application which allows ChatGPT users to obtain an auto insurance quote from Liberty Mutual in minutes through a conversational, chat-based interaction, rather than a traditional online form. Read more.

Messagepoint Unveils Agentic AI To Automate CCM
Messagepoint, a leading customer communications management (CCM) solutions provider, is pleased to announce the launch of MARCIEAssist™, the first agentic AI capability that automates the work of customer communications management. Read more.

AI Adoption In Finance Doubles, But Assurance Readiness Determines Who Wins: Kpmg
KPMG International's new global survey on AI in Finance examines how AI is being deployed, measured and governed within the finance function. The findings signal a shift: AI has moved rapidly from experimentation to impact. Active use of AI in finance has more than doubled since 2024, and nearly three-quarters of leaders say it is meeting or exceeding ROI expectations. Read more.

Canadians Say They're Cautious About AI – But Many Are Already Letting It Decide: EY Study
Canadians describe themselves as cautious about artificial intelligence, but new findings from the EY AI Sentiment Study suggest a different reality. While concerns about security, accountability and control remain high, Canadians are already embedding AI into everyday decisions, often in ways that extend beyond simple assistance into early autonomy. Read more.

Resilience Launches PE Cyber Risk Program
Leading cyber risk solutions company Resilience has announced the launch of its Private Equity Cyber Risk Program, which connects Resilience's cyber risk management platform with bespoke insurance endorsements through carrier partners to address structural coverage gaps across the investment lifecycle. Read more.

Travelers Announces Enhanced Services For Cyber Liability Customers
The Travelers Companies Inc. is pleased to announce the launch of Travelers Cyber Risk Services, a suite of capabilities added to all cyber liability policies designed to help lower both the risk of a cyberattack and the cost to recover from one. Read more.

Cyber Risk Tops List: Marsh Reveals Priorities Shift
According to a new report by Marsh Risk, for the first time cyber risk is the top concern among UK business leaders. Read more.

Organizations Want To Act On Climate, But Don't Know Where To Start
As organizations look to take meaningful action on climate change, many are facing the same challenge: where to begin. Ecclesiastical Insurance is highlighting its GreenAssist service, offering unlimited, cost-free, confidential access to expert guidance to help organizations take the first step. Read more.

Sun Life Brings Workplace Savings Plans To SMEs
Sun Life is pleased to announce two new digital-first workplace savings solutions designed specifically for small and medium‑sized enterprises (SMEs). Read more.

Insurers Explore The Next Era Of Insurance
Earnix, the first AI company purpose-built for insurance, has announced the inaugural North American edition of its flagship global insurance innovation conference, reflecting the rising urgency among insurers to move beyond experimentation and make AI genuinely operational. Read more.

ScienceSoft Presents AI Workbench For Claims
ScienceSoft is pleased to announce it is joining the Insurance Tech and Innovation Conference, where the company's Senior Insurance IT & AI Consultant will present on “How to Reduce the Claims Lifecycle From Weeks to Same-Day With AI” – explaining how an AI claims workbench can coordinate handoffs across the claims lifecycle, prepare evidence-backed outputs, and keep adjusters in control. Read more.

Hub International Appoints VP AI Sales Innovation
Hub International Limited is pleased to announce the appointment of Faizal Mitha as Vice President of AI Sales Innovation; the newly created role builds on Hub's ongoing focus to help accelerate new business generation and drive organic growth by equipping producers with AI-powered tools to strengthen client relationships. Read more.

Alithya Achieves AWS Migration & Modernization Competency Status
Alithya, a leader in strategic consulting and digital transformation, is pleased to announce that it has achieved the Amazon Web Services Migration and Modernization Competency, recognizing Alithya's proven ability to help organizations to modernize, migrate, and scale mission-critical workloads on AWS. Read more.

In the InsurTech Spotlight this week:

APOLLO
Apollo Exchange is a digitally enabled insurance marketplace, empowering brokers, consumers, and underwriters to apply for, quote, and bind insurance policies online. Our vision is an industry in which our computers do the work so our people can build relationships. Learn more.

Calling all InsurTechs! Click here to participate.

Featured job opportunities:

Intermediate Underwriter (Commercial Auto)
SGI
Calgary or Edmonton, AB

Estate Planning Associate (Financial Security Advisor)
RBC Wealth Management Financial Services
Montréal, QC

From Doug Autonomous Passenger Cars Why has the development of autonomous vehicles fascinated me for more than a decade? Maybe because • It is a “real” (i.e. physical, not digital) and personal implementation of artificial intelligence – how do people react? • Car ownership may change – how? • Auto insurance will evolve – into what? In Canada, some recent events: Waymo (Google) officially applied to join Ontario's Automated Vehicle Pilot Program to test its driverless taxis (robotaxis) in Toronto, and is lobbying in BC to prepare for the first Canadian urban robotaxi operations. Transport Canada hosted public consultations on a draft United Nations Global Technical Regulation (GTR) for Automated Driving Systems (ADS), moving towards Canadian Safety Standards regarding passenger car autonomy. Toronto-based autonomous driving startup Waabi secured $1 billion in one of the largest venture capital financings in Canadian history, to supports the expansion of self-driving fleets. Waabi has exclusively partnered with Uber to deploy at least 25,000 Waabi Driver-powered robotaxis onto the Uber ride-hailing platform. Meanwhile, after a Tesla driver was caught appearing to sleep behind the wheel, BC issued a reminder that Level 3 or higher autonomous passenger vehicles remain illegal on public roads in the province. Innovation happens very quickly; in the case of autonomous passenger cars – as with Artificial General Intelligence – perhaps it is a good thing to be moving at a deliberate pace rather than “pedal to the metal.” Doug Grant, CIP Partner Insurance-Canada.ca