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APRIL 14, 2026

INSURANCE INDUSTRY NEWS

Insurers Using Advanced Analytics & A.I. Report Strong ROI: WTW
Property & casualty insurers in North America that invested more resources in advanced analytics and AI achieved greater profitability and premium growth, according to a new survey from WTW, a leading global advisory, broking, and solutions company. Read more.

Global Leaders Prioritize A.I. Investment Despite Economic Uncertainty: KPMG Survey
KPMG International has released findings from its first quarterly Global AI Pulse survey, offering a snapshot of how companies are investing in and realizing value from AI and agent implementation and the business implications and impact this transformation has on workforce, governance and risk management. Read more.

Accenture Announces A.I. Deals With Databricks, Microsoft, DaVinci, Anthropic, Keepler, Replit
Accenture and Databricks are helping global organizations unlock the full potential of their enterprise data and scale adoption of AI applications and agents. Accenture is also collaborating with Microsoft to launch a forward-deployed engineering practice and augment Microsoft Security platforms with advanced MxDR integrated solutions. Read more.

InsurTech Quotey Joins Benevolent Trust Lab
Benevolent Marketing is excited to welcome Quotey as the first insurtech member in the Benevolent Trust Lab, a new initiative that helps insurtechs align product, marketing, sales, and implementation around trust as a core design principle, not a tagline. Read more.

Soplex Solutions Joins Acturis Canada
Acturis Canada is proud to announce that Soplex Solutions d'Assurance, a respected Quebec-based MGA, has officially transitioned to the Acturis Canada platform as of February 2. Read more.

J.S. Held Launches A.I. Disputes Monitor
J.S. Held has launched a new dashboard resource designed to help legal professionals track and analyze the rapidly evolving field of artificial intelligence litigation. Read more.

National Flood Risk Blind Spot: Intact
Most Canadians aren't worried about flood, even though most major cities face them. With spring thaws accelerating flood risks, Intact Insurance is sharing practical, easy-to-implement tips to help Canadians prepare now and reduce their exposure. Read more.

Wildfires, Storms, Floods Led To Record Share Of Global Insured Losses In 2025: Swiss Re
Secondary perils including wildfires and severe convective storms dominated natural catastrophe headlines in 2025 in the absence of a major US hurricane landfall. As long-term global insurance losses from natural catastrophes continue to grow, sustained adaptation and risk mitigation are instrumental to maintain long-term insurability and reduce protection gaps. Read more.

IBHS, APCIA Launch Wildfire Risk Toolkit
The Insurance Institute for Business & Home Safety and the American Property Casualty Insurance Association have released a new resource to help local governments, fire services and other community organizations come together to implement coordinated wildfire mitigation programs in their communities. Read more.

General Counsel Should Assess A.I. Insurance To Mitigate Risks: Gartner
Gartner predicts “death by AI” legal claims will exceed 2,000 worldwide by the end of this year; consequently, General Counsel must consider new AI insurance offerings as part of their strategy to stay on top of their organization's exposure to AI-related risks. Read more.

Markel Launches A.I. Centre Of Enablement
Markel International is pleased to announce the launch of its AI Centre of Enablement alongside the appointment of Maureen Tomlinson to Head of AI, signalling the beginning of the company's first formalized AI function. Read more.

Could You Spot Insurance Fraud?
Canadians overwhelmingly agree that insurance fraud is a serious issue, yet many struggle to identify what it can look like in everyday life, particularly when it comes to easily overlooked details, according to a new TD Insurance survey. Read more.

Rising Use Of A.I. In Trip Planning: IMG Survey
International Medical Group has released the results of its 6th annual Travel Outlook Survey, drawing from more than 1,000 responses from IMG customers about their travel plans this year. Read more.

Swiss Re Announces Longevity Reinsurance Transaction
Swiss Re has entered into a USD 2 billion liability longevity reinsurance transaction, building on its global track record in the longevity risk transfer market and marking its first such transaction covering US retirees. Read more.

InnSure Announces Next Creation Labs Cohort
InnSure, a non-profit reimagining climate change-related insurance risk financing, is pleased to announce the nine companies comprising the second cohort of Creation Labs, its flagship launch and growth platform accelerating the development and deployment of new climate risk management products that address critical market gaps in U.S. communities. Read more.

EV Transition Turns Pragmatic: EY Canada
EY Canada's annual Mobility Consumer Index reveals that Canadians are adopting a more practical approach for their next car purchase, with a noticeable shift in preference back towards internal combustion engine vehicles. Read more.

Homeowners Claims Satisfaction Improves With Repair Cycle Times: JD Power
Against a backdrop of widespread premium increases, high deductibles and rising out-of-pocket expenses, U.S. property insurers have managed to improve customer satisfaction. According to the JD Power 2026 U.S. Property Claims Satisfaction Study, a combination of faster repair and payment cycle times and enhanced digital capabilities have helped to drive improvements in the customer experience. Read more.

Deloitte, Stablecorp Collaborate On Stablecoin Infrastructure For Canadian Financial Institutions
Deloitte Canada and Stablecorp, the first compliant Canadian dollar stablecoin provider, have announced a new alliance to deliver QCAD-based stablecoin infrastructure for financial institutions in Canada. Read more.

Small Business Optimism Highest Since 2022: CFIB
Small business confidence has climbed above historical norms for the first time since May 2022, according to the latest Monthly Business Barometer® by the Canadian Federation of Independent Business. Read more.


The Intersection: Insurance-Canada.ca Blog

What's going through the Intersection
of insurance and technology?

In Claims, “Black Box” AI Isn’t Just Unhelpful – It’s A Liability
By Itay Mishan, CTO, Wisedocs
After processing more than 100 million medical records and claims documents at Wisedocs, we've learned things you can only learn at scale. Claims data is genuinely unpredictable: the formats, quality, and volume per case are never consistent. You can't engineer your way around that with a generic tool. You have to build for it. The question we hear most isn't “how accurate is your model?” It's “can you show me where that came from?” Across the claims ecosystem, an output you can't trace to a source document isn't just incomplete; it's unusable. Read more.


Wisedocs

Wisedocs, a Canadian-built decision intelligence platform for insurance claims teams, automatically classifies, deduplicates, and analyzes complex claim files to surface litigation risk, billing anomalies, and treatment outliers before they escalate. From intake to closure, Wisedocs turns unstructured documents into structured, defensible decisions. Claims teams report 60–80% faster first touch and up to 40% faster resolution. Learn more.


Canada's source for insurance information, products and services


InsurTech Spotlight

In the InsurTech Spotlight this week:

Prolego.ai
Prolego.ai's solution for life insurance augments the underwriter's workflow with predictive insights that automate and streamline life insurance underwriting. Our advanced AI platform continuously learns from the underwriter's decisions and high volumes of data ingested from insurance companies. We derive actionable insights that can significantly decrease the customer acquisition costs for life insurance companies, cut underwriting time in half, and generate more sales through increased customer satisfaction. Learn more.

Calling all InsurTechs! Click here to participate.


Insurance Works

Featured job opportunities:

Insurance Advisor, Sales & Service
APOLLO
Toronto, ON

Insurance Account Manager
Link Insurance
Calgary, AB


From Doug

From “Life Insurance” To “Insurance For Living”

Someone once commented that life insurance isn't really life insurance – it's death insurance. When death occurs, the policy pays. Until then, aside from paying premiums, nothing happens.

The title of Capgemini's 2026 World Life Insurance Report, “From Life Insurance to Insurance for Living,” triggered thoughts and questions.

Should “health” insurance be “illness” insurance, paying expenses when illness strikes?

“Insurance for living” suggests that the insurance premiums support programs which help the insured maintain good health to prevent or delay an illness and reduce its impact, to improve the quality of life both before or during a period of illness, and delay premature or unnecessary death.

Questions: If “living” insurance is a program up until death, could we see health and life insurance providers come together with just one insurance, covering [quality] living plus death? Are there regulatory issues?

One of the better known innovations is Manulife's Vitality program with lots of engagement and a variety of incentives and offerings to aid healthy living.

The development of such “predict and prevent” programs spans all lines of insurance, and is practiced in other industries, too.

Doug Grant, CIP
Partner
Insurance-Canada.ca

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to technology and innovation in the Canadian insurance industry and marketplace. Subscribe here or view past issues.

If you would like to recommend an item for inclusion – with a focus on technology in insurance relevant to the Canadian Property & Casualty insurance industry – please contact info@insurance-canada.ca.

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