INSURANCE INDUSTRY NEWS

Governance, Not Adoption, Will Determine Which Companies Succeed With A.I.: Smarsh
Smarsh, the global leader in communications data and intelligence, today released its 2026 AI Insights Report, warning that regulators are rapidly moving beyond AI experimentation and toward active enforcement – making governance, defensibility, and accountability the defining challenges for regulated enterprises in the year ahead. Read more.

Borealis Release Delivers Faster Policy Workflows, AI-Enabled Self-Service & Modernized Experiences
Insurity has announced the launch of its Borealis product release, delivering a new set of practical, high-impact improvements – faster policy workflows, AI-enabled customer self-service, and modernized experiences across claims, billing, and marine operations – that make everyday work faster, clearer, and more reliable across the insurance lifecycle. Read more.

Bold Penguin Expands Coverage Options With Foxquilt
Bold Penguin has announced a partnership with Foxquilt, expanding admitted commercial general liability coverage options for agents seeking faster turnaround times and fewer administrative hurdles. Read more.

FMIC Expands Use of Chrp's AI-Based Home Health Reports
First Mutual Insurance Company has extended its commercial agreement with Chrp Technologies, an AI-driven home risk platform that identifies 400+ failure points inside & outside homes that can lead to property claims. Read more.

HSB Introduces A.I. Liability Insurance For Small Businesses
Specialty insurer HSB has introduced a new artificial intelligence liability insurance coverage that protects businesses from lawsuits resulting from the use of AI technologies. Read more.

CoverGo AI Document Agent Enhances Generali HK Health Claims Automation
CoverGo has deployed its Intelligent Document Processing AI Agent for Generali Hong Kong, supporting the insurer in automating its health insurance claims operations, accelerating processing times while enhancing accuracy and customer experience. Read more.

Manulife Selects Akka To Operationalize Agentic AI Within Its Enterprise AI Platform
Manulife is pleased to announce that it has selected Akka as its latest partner supporting the development of its enterprise agentic AI platform. By bringing Akka's durable and highly available runtime into the ecosystem, Manulife will strengthen the platform's security, reliability, and performance as it embeds AI into critical workflows and expands adoption across the organization. Read more.

Organizations Risk Decision Paralysis Amid Global Geopolitical Shifts: Marsh
The accelerating geopolitical transition is unleashing a new era of unprecedented complexity that will persist in the near term as global geopolitical fractures continue to impact trade, finance, and digital infrastructure, according to Marsh's latest political risk report. Read more.

Willis Launches Global Digital Infrastructure Group
Willis, a WTW business, building on its newly unveiled data center risk management framework, is pleased to announce the launch of its Global Digital Infrastructure Group to redefine and address the risks facing data center owners, operators, contractors, and hyperscalers worldwide. Read more.

Life & Annuity Providers Score High Marks, Lag On User-Friendliness: J.D. Power
Life insurance and annuity products are experiencing rising demand as a combination of market and demographic trends push more financial advisors, insurance brokers and bankers to talk to their clients about the possibility of outliving their savings and the need to protect their families from unexpected events. Read more.

ICLR Launches CatView Natural Hazard Platform
The Institute for Catastrophic Loss Reduction has launched CatView, a new geographic information system platform providing visualized natural hazard data for users across Canada. Read more.

The Future of Auto Insurance: Rental Reimbursement
With more drivers shopping around for the best combination of coverage and value, this Enterprise whitepaper illustrates how embracing and emphasizing rental reimbursement policies can help insurance companies differentiate themselves in a competitive market and strengthen long-term customer retention. Read more.

Climate Change, Wildfire Smoke Top Disaster Concerns: First Onsite
Despite a winter marked by record extremes, Canadians' overall disaster concerns have declined slightly, according to First Onsite Property Restoration's annual Weather and Property survey. Read more.

Cross-Border Property & Mexican Issued Coverage
As cross-border travel, seasonal residency, and property ownership in Mexico continue to rise among Canadians, brokers are seeing renewed attention on the insurance implications of operating vehicles and holding assets outside Canada. Read more.

Prepare For Spring With Free Risk Resources
As Canadian organizations prepare for another spring season, Ecclesiastical Insurance is urging schools, places of worship, heritage properties, and community organizations to take proactive steps against the growing threat of flood and water damage, releasing a suite of free risk resources ahead of the season. Read more.

Wisedocs, a Canadian-built decision intelligence platform for insurance claims teams, automatically classifies, deduplicates, and analyzes complex claim files to surface litigation risk, billing anomalies, and treatment outliers before they escalate. From intake to closure, Wisedocs turns unstructured documents into structured, defensible decisions. Claims teams report 60–80% faster first touch and up to 40% faster resolution. Learn more.

In the InsurTech Spotlight this week:

aha insurance
At aha insurance, we're not just changing the way insurance is sold. We're changing the way it's experienced. Launched in 2017, aha insurance is the first insurance brokerage in Canada to let buyers quote, purchase, and manage their car and home insurance policies entirely online. Learn more.

Calling all InsurTechs! Click here to participate.

Featured job opportunities:

Business Development Account Manager
SGI
Vancouver / Edmonton / Calgary

Financial Security Advisor
RBC Insurance
Montreal, QC

From Doug The Evolution of Telematics In Insurance The focus of my career has been the use of technology for insurance purposes. Thirty years ago, Progressive Insurance's telematics offering captured my attention as the telematics data enabled insurance more precisely aligned with the risk. Advances since then, particularly in commercial auto, have been dramatic: • Smart phone apps replaced the dongle, offering easier implementation and lowering costs. • Communications via the internet has grown steadily faster, less expensive and more ubiquitous – 5G and satellites continue to expand. Even Vehicle to Vehicle (V2V) and Vehicle to Infrastructure (V2X) communications are being developed and tested. • Local “edge” computing in in-cab devices has enabled instant notification of an issue – notifying a driver who is beginning to fall asleep, or failing to pay attention. • AI, AI Agents and Agentic Systems are all in play, playing a key role in predicting issues and helping to prevent them. Broadly speaking, telematics helps to: • Improve safety; • Lower costs; • Enable insurance discounts; and • Reduce environmental impact. As telematics for commercial auto has so many tentacles, the industry is moving towards unified, open operating platforms. The amazing evolution of telematics serves as a great example of how technology innovation can have a broad impact. Doug Grant, CIP Partner Insurance-Canada.ca