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Insurance-Canada.ca - Where insurance and technology meet

MARCH 24, 2026

INSURANCE INDUSTRY NEWS

Capgemini, OpenAI Join Forces To Accelerate New Era Of AI-Powered Transformation
Capgemini is pleased to announce a new strategic partnership with OpenAI to accelerate the next era of enterprise AI transformation with Frontier, OpenAI’s new platform for building, deploying, and managing AI coworkers that can do real work across the enterprise. Read more.

Uber Unveils Uber Autonomous Solutions to Accelerate Autonomous Mobility
Uber Technologies Inc. is pleased to announce the launch of Uber Autonomous Solutions, a comprehensive suite of unique services and capabilities that are already helping partners to build and successfully commercialize autonomous vehicles in multiple markets around the world. Read more.

FIS Launches 24/7 AI Assistant To Ease Risk Models Management
Global financial technology leader FIS® is pleased to announce the launch of its Insurance Risk Suite AI Assistant, a generative AI tool that instantly answers complex questions about building and maintaining risk models. Read more.

AI Frontiers & ROI Dilemma In Capital Markets
Financial institutions are entering a “zone of disillusionment” with their GenAI initiatives and are looking to ramp up AI agents. But how can organizations substantiate measurable return on investment throughout their AI journey? Read more.

Gradient AI Launches Workers’ Compensation Claims Benchmarking for Brokers
Gradient AI, a prominent enterprise software provider of artificial intelligence solutions for the insurance industry, has launched ClaimVector™ for Workers’ Compensation, an AI-powered solution allowing brokers to transform limited claims information into actionable insights. Read more.

Gartner Survey Reveals CMO “AI Blind Spot”
Two-thirds of CMOs say advances in AI will dramatically change the role of the CMO in the next two years, yet only one-third say significant changes are needed to the CMO profile and skill set, according to a new survey by Gartner, Inc. Read more.

Accenture Makes A.I. Acquisition To Help Accelerate Autonomous Network Journeys
Accenture is pleased to announce it has acquired an advanced AI solution from cloud-native product company Avanseus. The solution provides models for prediction, anomaly detection and optimization for complex network operations and enhances Accenture's platform capabilities in scaling AI/ML models for network planning, engineering and optimization. Read more.

QuickFacts Expands Collaboration With Hagerty
QuickFacts is pleased to announce it has entered into a new collaboration with Hagerty Canada to provide insurance brokers access to Hagerty's powerful underwriting suite with the goal of making it easier to serve clients seeking coverage for their collectible and classic cars and trucks. Read more.

CertifID Expands Platform To Simplify & Secure The Closing Experience
CertifID, the pioneer in real estate wire fraud protection, has announced the expansion of its platform to include document workflows, digital payments and AI-powered payoff ordering, marking a shift from a fraud prevention tool to a comprehensive closing platform. Read more.

Report Reveals Most Urgent Life-Event Benefit
Empathy's 2026 Workplace Benefits Report reveals how workplace benefits are falling short during life's most disruptive moments. Read more.

Openly, Claimtouch Partner To Automate Personal Property Claims Valuation
Openly, a tech-driven premium insurance provider, has announced a partnership with Claimtouch Analytics, an AI-native insurtech, to reduce settlement times for content claims by automating the pricing and valuation of damaged personal property. Read more.

BrokerLink Expands With Three New Acquisitions
BrokerLink is pleased to announce it has further expanded its presence in Ontario and Alberta with the acquisitions of InsuranceHero.ca, Levitt Insurance Brokers Ltd., and Rizk Insurance Services Ltd, all effective March 1st. Read more.

Millennials Seek Trusted Financial Advice
Equitable has published a new study exploring how millennials are building and inheriting wealth. The white paper equips financial advisors with key insights to better serve this generation, as millennials reshape expectations for growing and protecting wealth. Read more.

Workplace Pension Membership Increases, But...
More employees are participating in workplace pension plans, but many haven't taken simple steps to help determine whether they're on track to retire comfortably, according to the latest available data from FSRA. Read more.

Insurers Optimistic Despite Increased Headwinds
U.S. insurers remain optimistic about investment conditions for 2026, even as they anticipate a more challenging macroeconomic environment, according to the latest annual Conning Insurance Investment Risk survey. Read more.

Floodbase, Liberty Mutual Launch Instant Parametric Flood Quoting For U.S. Commercial Market
Floodbase and Liberty Mutual have announced the launch of an instant quoting application for parametric flood (re)insurance in the US. This solution allows wholesale and retail brokers to price parametric flood covers in minutes, replacing friction with speed. Read more.

Markel, Upfort Enhance Protection For U.S. Cyber Policyholders
Markel Insurance has announced a new collaboration with Upfort to provide eligible U.S. cyber policyholders with an expanded suite of tools to help them safeguard their businesses and help reduce the risk of cyberattacks. Read more.

JA, Zurich Expand Commitment To Mental Health
Junior Achievement of Canada is proud to announce its continued multi-year collaboration with Zurich Canada, powered by the Z Zurich Foundation, reaffirming a shared commitment to promoting mental well-being, youth resilience, and social emotional skills development for young people across Canada. Read more.


The Intersection: Insurance-Canada.ca Blog

What's going through the Intersection
of insurance and technology?

The Age of Intelligent Experience Is Here
Deloitte Digital’s new value playbook
Advances in AI, combined with falling consumption costs, have propelled service transformation from experimentation to real, scalable economic impact. Service has entered a new phase, one defined not by digital tools but by intelligence. It is happening now across contact centers, field service operations and customer success organizations, and is fundamentally reshaping what service is, how it is delivered, and the value it creates for the enterprise. Read more.


Wisedocs

Wisedocs, a Canadian-built decision intelligence platform for insurance claims teams, automatically classifies, deduplicates, and analyzes complex claim files to surface litigation risk, billing anomalies, and treatment outliers before they escalate. From intake to closure, Wisedocs turns unstructured documents into structured, defensible decisions. Claims teams report 60–80% faster first touch and up to 40% faster resolution. Learn more.


Canada's source for insurance information, products and services


InsurTech Spotlight

In the InsurTech Spotlight this week:

Broker Intelligence
We help insurance brokerages unlock the power of artificial intelligence to boost performance and simplify operations. We transform every customer interaction into a driver of performance, compliance, and talent development — powered by AI purpose-built for insurance brokerage. Learn more.

Calling all InsurTechs! Click here to participate.


Insurance Works

Featured job opportunities:

Claims Adjuster - Construction Specialist
Sandbox Mutual Insurance
Saskatoon, SK

Financial Security Advisor
RBC Insurance Advice Centre
Montreal, QC


From Doug

Intelligence Capital

“Data is the new gold” was a theme of discussion a decade ago. Data is essential in all aspects of the insurance business, for marketing to underwriting to claims and beyond.

Good management practices help to ensure data accuracy and quality, to maintain security and privacy, while enabling data accessibility and integration and upholding data ethics and transparency.

Knowledge workers are one success factor. Data, corporate guidelines, policies, practices and procedures are essential, but how well the knowledge worker applies those is built on experience. A concern: how to capture and retain that experience when the knowledge worker departs.

Intelligence Capital” could be considered the “accumulated value” of that experience to any role or task across any insurance process in the value chain. It combines human expertise and knowledge with structural assets such as data and processes.

AI Agents may help. The genuine compounding asset is not an automated process in underwriting or claims. It is what happens when deliberative agentic teams capture structured reasoning with every decision, build institutional memory that compounds across thousands of cases, and encodes expert judgment that persists independently of the individuals who generated it. This is intelligence capital, an emerging competitive edge.

Doug Grant, CIP
Partner
Insurance-Canada.ca

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to technology and innovation in the Canadian insurance industry and marketplace. Subscribe here or view past issues.

If you would like to recommend an item for inclusion – with a focus on technology in insurance relevant to the Canadian Property & Casualty insurance industry – please contact info@insurance-canada.ca.

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