INSURANCE INDUSTRY NEWS

Insly Launches ‘Nora’ Artificial Intelligence Layer
Insly, the low-risk, enterprise-grade insurance software provider, has launched a modular AI solution, Nora. Designed to sit on top of existing insurance software, Nora automates repetitive, administrative tasks across submissions, underwriting, and claims, helping insurers and MGAs boost efficiency, reduce workloads, and free insurance professionals for more strategic tasks. Read more.

Messagepoint Announces AI-Powered Quality Assurance Solution For Medicare Advantage Documents
Messagepoint, a leading CCM solutions provider, is pleased to announce MARCIEAssure™, a new AI-powered quality assurance solution designed to dramatically reduce the time, effort, and risk associated with preparing Medicare Advantage Annual Notice of Change (ANOC) and Evidence of Coverage (EOC) documents. Read more.

Travelers Launches Industry-Leading Agentic AI Claim Assistant Developed with OpenAI
The Travelers Companies, Inc. is pleased to announced the launch of AI Claim Assistant, an industry-leading solution developed using OpenAI model capabilities and APIs. The fully agentic intelligent voice service uses advanced language and speech recognition technologies to handle customer claim calls. Read more.

How Communications Impact Claim Cycle Time, Customer Outcomes
Hi Marley, creator of the only intelligent conversational platform built for the P&C insurance industry, is pleased to announce the release of original research revealing key moments in claims conversations that directly impact efficiency, cycle time, and customer satisfaction. Read more.

AIG’s GenAI Deployment “Beyond Expectations”
American International Group has reported significant progress in its deployment of artificial intelligence over the last year, and the technology has become integral to the company's core infrastructure, with GenAI embedded across underwriting, portfolio management, and operations. Read more.

Co-operators Selects Sapiens For Life Insurance Advisor Journeys
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, is pleased to announced that Co-operators, one of Canada's top insurance and financial services organizations, has signed an agreement with Sapiens to power a next-generation life insurance advisor journey and modernize the advisor ecosystem to deliver a faster, more intuitive, data-driven advisor experience. Read more.

Trinity Underwriting Introduces HealthTech Insurance Solution
Trinity Underwriting is pleased to announce the upcoming release of HealthTech, a specialized underwriting product designed for companies operating in the healthcare technology sector. The solution provides integrated coverage for key risk areas including professional liability, medical professional liability, cyber, and general liability. Read more.

Electric Vehicle Collision Claims Rise, Even As Sales Of New Models Slow
Mitchell has published its latest Plugged-In: EV Collision Insights report, which provides an overview of the notable trends in collision claims and repair for electric vehicles. Read more.

Swiss Re To Acquire QBE Global Trade Credit & Surety business
Swiss Re Corporate Solutions, the commercial insurance arm of the Swiss Re Group, is pleased to announce it has entered into an agreement to acquire the Global Trade Credit and Surety business of QBE Insurance Group, subject to regulatory approvals. Read more.

Featured job opportunities:

Commercial Account Manager
Canadian Insurance Brokers
North York, ON

Personal Client Service Broker
Ward & Uptigrove HR Solutions
Listowel, ON

In the InsurTech Spotlight this week:

B4E Insurtech
In a world where insurance is undergoing a paradigm shift driven by technology, B4E Insurtech stands at the forefront as a game-changing force. As the pioneering Insurance Infrastructure-as-a-Service provider on a global scale, we have achieved a remarkable feat—digitally mapping the entire insurance supply chain from reinsurers to end consumers. Through our innovative and customizable plug-and-play software solutions for pre-underwritten OTC insurance products, we have not only transformed the industry but also opened doors to a more inclusive future. Learn more.

Calling all InsurTechs! Click here to participate.

From Doug Artificial Intelligence has come into sharp focus in insurance – especially in light of recent developments in GenAI, AI agents, and agentic systems. Meanwhile, technologies (both cutting-edge and ‘older’) contribute to ongoing improvements in productivity, reduced service times, increased precision, better CX, and more, all addressing customers and their satisfaction. So, how has insurance changed since just before Covid? How has it changed in the last quarter-century since Y2K and 9/11? Looking ahead, how will it change by the end of the decade? By the mid-2030s? By 2050? These three trends will have some impact: Parametric insurance is growing, with its promise of automatic, nearly instantaneous FNOL and pre-set payout. Will those features be integrated into standard auto and property insurance? Embedded insurance is growing too, reducing sales effort and offering instant policy. But who is responsible for ongoing customer service? As an insured, how many insurance policies do I want, or can I manage? Risk management (“predict and prevent”) is increasingly important; will it become a central tenet of insurance? The promise of lower loss frequency and severity could impact revenue and jobs. What major trends am I missing? What will be the “shape” of insurance tomorrow, and the day after? Doug Grant, CIP Partner Insurance-Canada.ca