INSURANCE INDUSTRY NEWS

L’Unique, AIM Achieve CSIO eDocs Certification
CSIO congratulates L'Unique General Insurance and AIM Insurance on achieving CSIO's eDocs Certification, enhancing productivity for brokers. L'Unique was awarded eDocs Certification for demonstrating that all of their eDocs contain the updated codes and descriptions when sent to brokers. AIM achieved eDocs Certification for their broker software, Automate Insurance, by implementing all 40 updated eDocs codes and descriptions Read more.

QuickFacts Strengthens Relationship With Definity
QuickFacts, a leader in knowledge management software for insurance brokerages, is pleased to highlight its growing collaboration with Definity, parent company to some of Canada’s most long-standing property and casualty insurance companies. Through this collaboration, brokers can access Economical Insurance and Family Insurance directly through the QuickFacts platform, giving them a faster and simpler experience. Read more.

3Tree's Unite Insurance Exchange Enables EDI Download For Prysm General Insurance
3Tree, a pioneer in connecting insurance brokers and carriers, is delighted to welcome Prysm Assurances to the Unite community, having gone live with CSIO EDI Download, capitalizing on the benefits of the Unite | Insurance Exchange Platform. Read more.

Davies To Acquire SCM Insurance Services
UK-based Davies, the leading specialist professional services and technology company serving insurance and highly regulated markets, is pleased to announce it has signed an agreement to acquire SCM Insurance Services, Canada's largest claims processing and risk solutions provider. Read more.

Markel Canada Launches Storage Tank Liability Insurance Through Digital Platform
Markel Insurance, the insurance operations within Markel Group Inc., is pleased to announce that its Storage Tank Liability (STL) insurance product is now available through its digital platform, Markel Connect, in Canada. Read more.

Canadian Drivers Prioritize Winter Driving Safety Despite Rising Cost of Living: Survey
More than three-quarters of Canadian motorists believe extreme winter weather events related to Canada's changing climate have made winter tires more important than ever, according to a new Probe Research survey commissioned by the Tire and Rubber Association of Canada. More than four in five say driving a vehicle equipped with winter tires has saved them from an accident or loss of control. Read more.

Aviation Executives Dubious They Can Adequately Address Emerging Risks
Willis, a WTW business, is pleased to announce a new report on emerging risks in the aviation industry. Only half of the 130 senior aviation representatives who took part declared themselves confident that their business model and strategy are resilient to today's emerging risks environment, and less than one-third believe their strategy will be fit for purpose over the next decade. Read more.

Deloitte Silent Cyber Shield To Protect Satellites
Satellites orbiting the earth are essential to our daily lives, yet many lack basic cyber defenses, making them easy targets for criminal organizations and bad actors. To help protect government and commercial operations, Deloitte has launched Silent Shield, a new system to detect cyber intrusions and alert clients of anomalies. Read more.

Collision Reporting Centre Opens In Cochrane
Accident Support Services International, in collaboration with the Town of Cochrane and the Cochrane RCMP Detachment, is pleased to announce it has opened a Collision Reporting Centre within the RCMP detachment on Clydesdale Ave in Cochrane. Read more.

Featured job opportunities:

Accident Benefits Adjuster
Crawford & Company (Canada) Inc.
Any city in Alberta

Desk Adjuster Level 2
Crawford & Company (Canada) Inc.
Edmonton, AB

In the InsurTech Spotlight this week:

Rival Insurance Technology
Rival Insurance Technology is a leading provider of solutions that improve the competitive position of our customers and business partners. Rival works collaboratively industry-wide to Innovate Insurance Together with a new generation of technology. Rival's legacy and ongoing focus is on delivering broker management, connectivity, and rating solutions.
Learn more.

Calling all InsurTechs! Click here to participate.

From Doug The promise of AI Agents and Agentic AI is to automate humdrum semi-clerical portions of processes. Not long ago, management simply decided to invest in technology to reduce total costs, and specifically to reduce people costs. A remark by Khristal Karen caught my attention: “The line between human oversight and AI-powered tasks is clear. AI in traditional insurance jobs is no longer just automating routine work; it's enhancing it. Roles are evolving: titles stay, but daily responsibilities shift as humans and AI technologies work together to make better decisions.” In other words, provide better support for people so they can focus on more important decisions. What has changed? After all, some (most?) insurance purchases are based largely on cost. But the nature of competition has evolved from cost to other factors. Today, businesses compete on customer experience and satisfaction, empathy, even risk management advice, reflecting the industry trend towards a predict and prevent model. This expanded focus makes the insurance business more complex, requiring more people. In summary: AI will reduce processing workload; but more people and new skills are needed to manage the increasing complexity in order to compete and move to new insurance models. On balance then, new skills, but more or fewer people? Doug Grant, CIP Partner Insurance-Canada.ca