INSURANCE INDUSTRY NEWS

CSIO Awards eDocs Certification To Two New Insurers
CSIO is pleased to announce that Max Insurance and The Commonwell Mutual Insurance Group have achieved CSIO's eDocs Certification for enhanced data connectivity with brokers. Read more.

Manulife Canada Unveils Streamlined Platform For Travel Agents
Manulife Canada is pleased to announce the launch of a new platform designed specifically for travel agents, making it easier to offer insurance solutions to their customers. The new platform promises new tools and enhanced technology that will continuously evolve to meet the needs of travel professionals and customers. Read more.

Canadian Government, ICLR Launch Disaster Recovery & Resilience Centre
Natural catastrophes in recent years have highlighted how challenging recovery can be. Planning for recovery early, ideally before a disaster even happens, can make a big difference. It helps communities rebuild faster, get businesses back up and running sooner, and include measures to reduce future risk during reconstruction. Read more.

Insurance Industry Collaborates On Standardized Auto Reform Training
In preparation for auto insurance reforms coming into effect in July 2026, the Insurance Brokers Association of Ontario (IBAO), the Insurance Institute of Canada (IIC) and the Ontario Mutual Insurance Association (OMIA) have partnered to develop a free, on-demand training program to support Ontario's P&C insurance industry. Read more.

Markel Announces Launch Of Canada 360
Markel Insurance, the insurance operations within Markel Group Inc. is pleased to announce the launch of Cyber 360 Canada, Tech 360 Canada, and Fintech 360 Canada policies – its comprehensive insurance solutions for cyber, tech and fintech – now available on a primary basis. Read more.

Pario Quantify Announces New Specialty Division
Pario Quantify, a leading national provider of independent property appraisal and an SCM company, is pleased to announce the launch of Pario Quantify – Specialty. This new division of Pario Quantify is focused exclusively on supporting large-value, complex insurance losses across the country. Read more.

GUS Expands Into Prince Edward Island
GUS, Canada's largest 100% Canadian-owned and operated network of property restoration professionals, is proud to announce its expansion into Prince Edward Island with the addition of DJC Construction to its group. This marks a significant step for GUS in strengthening its presence in Atlantic Canada, bringing trusted restoration services to the Island, backed by a team deeply rooted in the community. Read more.

Canadians Embrace Home-Swapping As Costs Inhibit Travel: HomeExchange
A new national survey from HomeExchange reveals that in 2025, Canadians are travelling differently, driven by economic uncertainty and a desire to make their vacation budgets go further. With nearly half (46 per cent) choosing to stay within Canada and 22 per cent saying the Canadian dollar doesn't go far abroad, travellers are getting creative to avoid rising costs – and for many, that includes rethinking where they stay. Read more.

Featured job opportunities:

Underwriter (Commercial Auto)
SGI
Edmonton/Calgary, AB

Financial Security Advisor
RBC Insurance
Montreal, QC

In the InsurTech Spotlight this week:

Quotey
Quotey is a software solution for brokers which transforms the commercial insurance sales process from end-to-end: enabling brokers to get multiple insurer quotes for their client in real time or 'go to market' in a smarter digital way. Learn more.

Calling all InsurTechs! Click here to participate.

From Doug Learning agents in Insurance in Canada As use cases are implemented, the people deploying them learn much more about how AI learning agents work and what enables them to work well, leading to more uses. Some examples: Aviva Canada's Risk Management Solutions (ARMS) is using AI to prioritize which customer accounts need proactive risk management advice based on historical claims data. Mitch Insurance is deploying an NLP-based chatbot to handle tasks like quoting, claim submissions, change requests, and calls. This system progressively improves by observing human responses and adjusting its own behavior—essentially "learning from human patterns" to enhance future performance. Telematics and Usage-Based Insurance: Many Canadian auto insurers use AI to analyze telematics data. The AI assesses driving behavior to create a dynamic risk profile for each driver. This allows for hyper-personalized premium pricing. It is a classic example of a learning agent that continuously updates its understanding of a policyholder's risk. These and many others in areas such as claims and fraud provide benefit. From an operational perspective, there is labour savings. Strategically, though, the big benefit is in improved quality and scope in areas such as loss prevention, CX, personalized service and pricing. Doug Grant, CIP Partner Insurance-Canada.ca