The Chronicle: Issue 2015-07, February 17, 2015


What's Going Through The Intersection of Insurance and Technology?

Will Canada Develop Its Own UBI Path?
A number of indicators are suggesting that telematics enabled usage-based insurance is not getting traction as quickly as some expected. However, leading Canadian telematics suppliers are actively working with insurers and brokers to develop value-added and niche products which will improve the uptake, and perhaps create a uniquely Canadian UBI profile?

How to Improve Success in Business Transformation
With all of the disruptive factors at play, “business transformation” has become a strategically significant topic. This is healthy, demonstrating that senior leaders are aware of existential challenges. Commentators suggest that while there is a general understanding of the requirements and processes involved in business transformation, several factors are causing a relatively low rate of success, including underestimating the complexities of execution and the need for clear focus on customer demand and engagement. To expand the conversation, a number of sessions at #ICTC2015 will focus on business transformation in the insurance community.

The Intersection: Insurance-Canada.ca Blog
The Intersection

an Insurance-Canada.ca Blog


13th Annual Insurance-Canada.ca Technology Conference

Welcome and thank-you to our 2015 conference sponsors:

Avanade as a Silver Sponsor.
CGI as a Silver Sponsor.
Unica Insurance as a Conference Supporter.
Intact as a Conference Supporter.

13th Annual Insurance-Canada.ca Technology Conference
ICTC2015
“The Digital Customer Experience”
March 9-10, 2015


Policy Management

Guidewire: Ready for Guidewire program accelerates P&C insurer transformation
Guidewire Software, a provider of software products to Property/Casualty (P/C) insurers, has announced the launch of the Ready for Guidewire program, which validates accelerators developed by Guidewire PartnerConnect™ Solution partners to ease integration with Guidewire InsuranceSuite products. Ready for Guidewire accelerators have been rigorously reviewed by Guidewire, adhere to Guidewire software design principles, and meet established quality criteria. Completed Ready for Guidewire accelerators are validated that they effectively integrate with Guidewire InsuranceSuite products.

SEH Computers acquires Nopper insurance software
Paul Nopper & Associates Inc. is pleased to announce the merger of their Nopper insurance software division with SEH Computer Systems Inc. The definitive agreement which came into effect on January 1, 2015, ensures long term backup of both DOS and Windows Insurance Program (WIP). It also includes the Nopper Auto Quote engine.

Accenture's newest Duck Creek software suite provides P&C carriers with customer-centric service and operational efficiency
Accenture has released a new version of the Accenture Duck Creek Suite, a set of integrated, leading-edge individual software components that help property & casualty insurers of all sizes transform their business. The latest release focuses on new customer-centric functionality and operational efficiencies that enable carriers to deliver a more personalized experience for customers, no matter how they prefer to engage or connect.

Majesco completes acquisition of Insurance Business of Agile Technologies
Majesco, the global provider of core systems and services to the insurance industry, announced it has completed the acquisition of the business of Agile Technologies (Agile), an insurance industry focused technology consulting firm. In December 2014, Majesco announced that it had signed a definitive agreement to acquire the insurance business of Agile Technologies.

Technology

InEdge: The missing link – creating a competitive advantage by linking customer interactions to customer analytics
In a highly-competitive domain such as insurance, the linking of Customer Interactions with Customer Analytics – two areas that are traditionally distinct – offers compelling advantages. The predictable results are proactive decision-making and competitive advantages. A Customer Interaction Platform (CIP) maintains important data on customer interactions, while a Corporate Information Factory (CIF) holds every other kind of decision-making data. CIPs sometimes use CIF data to assist in the routing of inbound calls, but by and large the two platforms are held separate, resulting in significant limitations.

Claims

AudaExplore introduces GoTime Driver, first end-to-end intelligent self-service claims solution
AudaExplore, the US business unit of Solera Holdings Inc. and a leading data-driven solution provider to insurance carriers, has introduced GoTime™ Driver, a driver-focused mobile solution that streamlines the claims experience on the go. GoTime Driver is an expansion of AudaExplore's existing line of driver-focused mobile solutions and is part of the overall Driver Experience Platform.

Consumer Information

HealthQuotes.ca: Travel Insurance and Pregnancy Considerations
When it comes to travel insurance it is important that the insured persons fully understand what their policy does and does not cover; otherwise, misunderstandings and huge medical bills are a possibility. This is particularly true of pregnancy considerations when purchasing travel insurance!

Business of Insurance

J.D. Power study: Risk professionals look for commercial insurers to partner with brokers to meet their needs
Traditionally, commercial insurers have relied upon insurance brokers to manage customer relationships, but risk managers are looking for both parties to work together to meet their needs, according to the J.D. Power 2014 Large Business Commercial Insurance Study.

Intact Financial expands operations in Western Canada through acquisition of Canadian Direct Insurance
Intact Financial Corporation has announced that it has entered into a definitive agreement with Canadian Western Bank to acquire Canadian Direct Insurance Inc. for $197 million, thereby extending its direct-to-consumer operations from coast to coast.

Canada Life Group to acquire Legal & General International (Ireland) Limited
Great-West Lifeco Inc. today announced that its European subsidiary, Canada Life Group, has reached an agreement to acquire Legal & General International (Ireland) Limited (LGII). Terms of the transaction were not disclosed. Launched in 2007, LGII is a subsidiary of the Legal & General Group Plc and is based in Dublin, Ireland, a country with a leading international financial services centre. LGII provides quality investment and tax planning solutions, primarily focused on the UK high net worth market.


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