The Chronicle: Issue 2013-27, July 9, 2013


What's Going Through The Intersection of Insurance and Technology?

Analytics Getting Operational In Intelligent Claims Processing
Analytics capabilities are seen by insurers as essential tools for intelligent claims handling, so much so that technology suppliers are moving to embed analytics offerings within claims administration systems. Two leading experts, while underscoring the value that analytics can bring to claims handling, offer a cautionary note about over-reliance on silicon tools to the exclusion of the skilled and experienced, carbon-based forms.

Are Commercial Lines Buyers Ready to Go On-Line?
There is a long-held belief that commercial lines insurance, regardless of the size, require a personal agent or broker to be effectively marketed, sold, and serviced. A new report (based on US data) is questioning this assumption, raising some technology, operational, and marketing issues for everyone involved in small commercial insurance.

The Intersection: Insurance-Canada.ca Blog
The Intersection

an Insurance-Canada.ca Blog


Technology

Information Builders whitepaper: The Real Cost of Bad Data
Inadequate data governance can cost millions. From regulatory fines for systems and control failures, to the labor expenses incurred from the extra effort required to produce accurate information for critical business decisions, to the legal fees spent cleaning up a publicity nightmare from a data-driven error. Moreover, when it comes to patient or consumer safety, poor data quality can also cost lives.

Silanis: E-Signature Strategies for Insurance Carriers
Insurance carriers can play a key role in making e-signature adoption a reality among independent agents, but doing so requires a clear strategy. To help guide your strategy, this whitepaper outlines the top e-signature adoption trends in the independent agent channel and presents recommendations.

Gartner: most enterprises lack a true information strategy
Less than 10 percent of today's enterprises have a true information strategy, according to Gartner, Inc. Recent research by Gartner has found that, just as business model thinking wasn't mainstream or well rehearsed a decade ago, management thinking at an “information as strategy” level is still evolving.

Consumer Information

ServiceMaster Restore mobilizes resources to assist Calgary with flood damage
As thousands of home and business owners struggle to clean up from the catastrophic floods in Calgary and surrounding communities, ServiceMaster Restore, the leading residential and commercial disaster restoration company, has deployed resources from across North America to answer the call of local residents to help get their lives back on track with disaster cleanup efforts.

In The Community

Insurance Brokers Association of Canada extends partnership with the Canadian Ski Patrol
The successful alliance between the Insurance Brokers Association of Canada (IBAC) and the Canadian Ski Patrol (CSP) has been extended for another three years.

Claims

Crawford & Company launches Specialty Markets
Crawford & Company, the world's largest independent provider of claims management solutions, has created a new global offering – Crawford Specialty Markets – to better serve the unique needs of clients requiring highly technical and specialized claims handling.

Marketing

eMarketer: Social Networking Dominates Canadians' Web Use
A Q4 2012 survey of online activities worldwide has found that, in Canada, one quarter of total internet time is spent on social networking, eMarketer reports.

Social Business

Frank Cowan Company launches Phase III of its Risk Management Centre of Excellence
Frank Cowan Company's Risk Management Centre of Excellence has expanded to now include videos alongside hundreds of articles, checklists and templates all designed to keep public entities and non-profit organizations safe.

Business of Insurance

Keal introduces Canadian broker award
Keal Technology, a leading provider of Broker Management Systems, has announced the introduction of a Canadian broker award. The award, called the “Kealy,” will be open to all Keal clients; both individual users and brokerage offices, using any or all Keal applications and services.

Western Financial Group completes purchase of Coast Capital Insurance Services
Coast Capital Savings Credit Union has completed the sale of its property, commercial and casualty insurance subsidiary, Coast Capital Insurance Services Ltd., to Western Financial Group.

Distribution

Portage Mutual Insurance deploys eDocs technical coordinator to assist broker implementation
Portage Mutual has been involved with the implementation of eDocs since March 2012 and has steadily progressed from piloting with all of its BMS vendors to becoming eDocs capable with PowerBroker, SigXP, The Agency Manager, and The Brokers Workstation. Portage has deployed an eDocs coordinator who is contacting all of its brokers to deliver high quality and personal service to make the transition as effective and efficient as possible.

Aviva Canada deploys eDocs solution from Quindell Solutions
Quindell Portfolio PLC, a leading provider of software, consulting and technology-enabled outsourcing services to the insurance, telecommunications and other related markets is pleased to announce another successful implementation at Aviva Canada Insurance.

Economical Insurance rolls out eDocs nationally after pilot success
After conducting a pilot with eight broker partners for end-to-end functionality testing, Economical Insurance has made eDocs an option for its broker partners across Canada using the following broker management systems (BMS): Deltek, Epic, Power Broker, sigXP, The Agency Manager (TAM), and The Broker's Workstation (TBW).

Hub International aquires Southeastern Insurance and The Dorsey Group
Global insurance brokerage Hub International Limited has announced that it has acquired Manitoba-based Southeastern Insurance Services Ltd. and Ontario-based The Dorsey Group Inc.

Lambton launches new business submission through Brovada NexExchange
Lambton Mutual Insurance Company is launching an automated new business submission process with Brovada Technologies Inc. Leveraging Brovada's NexCenter and NexExchange product suites, Lambton's brokers will be able to deliver real-time new business submissions directly from their broker management systems (BMS) with the push of a button.


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