2012 Conference: Topics and Speakers

“The New Landscape”
Social Business, Mobile, Analytics, Modern Technology

10th Annual Insurance-Canada.ca Technology Conference
Sheraton Centre Hotel (Toronto) - Monday, March 5th, 2012

The 10th annual ICTC was held Monday, March 5th, 2012.
Our two-day ICTC 2013 will be held March 18-19, 2013.

The New Landscape - Social Business, Mobile, Analytics, Modern Technology

2012 Conference Overview
Topics & Speaker Details
Agenda at a Glance (PDF)

Photos from the Conference
Sponsors & Supporters 2012
Exhibits & Displays

Conference Speakers and Topics

Below is a complete list of topics and speakers for the 2012 Insurance-Canada.ca Technology Conference, arranged by timeslot. For a visual representation of the timetable, see the Agenda at a Glance (PDF).

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Functions: Claims Claims Distribution Distribution Information Technology Information Technology Policy Management Policy Management General General
Technology: Analytics Analytics Mobile Mobile Modern Technology Modern Technology Social Social General General

7:30am - Registration and Coffee

8:30 - Strategy Sessions

Turning Information into Insight General Analytics
- Neil Isford, VP - Business Analytics & Optimization, IBM North America

Challenges And Opportunities For Broker Distribution Distribution General Modern Technology General
- Andrew Cartmell, President and CEO, SGI Canada
- Rick Orr, President, IBAO
- Greg Purdy, Managing Partner, Pathway Partners Ltd.
- Doug Grant, Consultant, Insurance-Canada.ca

9:20am - Leadership Sessions (set 1)

The Insurance Fraud Race: Using Information and Analytics to Stay Ahead of Criminals
Information Technology General Analytics - Dan McKenzie, Fraud Analytics Specialist, SAS Canada

A New Vision for the P&C Insurance Industry Information Technology Modern Technology
- Chuck Johnston, Vice President, Oracle Insurance

Creative Disruption in Insurance General General
- Craig Weber, CEO, Celent

10:05am - Networking, exhibits & coffee

10:30am - Showcase Sessions (set 1)

Game-Changing for Insurance: How Analytics Can Improve Profitability General Information Technology Analytics General
- Paul R. Crowder, Lead Consultant - Pre Sales Consulting, Insurance Industry, FICO

Nova Scotia: A Nearshore Solution for Insurance & Technology Talent Information Technology General
- Stephen Lund, President & CEO, Nova Scotia Business Inc.

Big Data and the Future of Underwriting Information Technology Policy Management Social Modern Technology
- Mark Cairns, VP & CIO - Intermediated Business, Royal & SunAlliance Canada
- Jamie Rodgers, VP - P&C Insurance Practice Lead, CGI
- Paul MacDonald, VP - Consulting, PricewaterhouseCoopers
- Dan Adamson, Founder, President & CEO, Outside Intelligence

Optimizing Online Customer Experience: A Canadian Insurance Context Information Technology General General
- David Jones, End-User Experience Strategist, Gomez APM, Compuware Corporation

Paperless Insurance: the Future is Here Distribution Information Technology Mobile Modern Technology
- Oren Friedman, Business Development Manager, TELUS Communications

11:05am - Showcase Sessions (set 2)

Utilizing Your Data to Positively Impact Claims Outcomes Claims Information Technology Analytics Modern Technology
- Randall Day, Head of Claims Solutions, FINEOS
- Ian Bridgman, Data Analytics Specialist, Claim Analytics

Turning Social Insight Into Action General Social Analytics
- Brad Worth, Canadian Insurance Delivery Leader, Capgemini

iClarify Commercial: Redesigning Commercial Property Risk Assessment Policy Management Distribution Modern Technology General
- Jeff Sutton, National Director, iClarify

How to Benefit from Core Systems in the Cloud Information Technology General Modern Technology General
- Philippe Lafreniere, CIP, VP - Insurance Solutions & Field Marketing, Exigen Insurance Solutions

Once and Done: Driving Towards the Ideal State Distribution Policy Management Modern Technology
- Charles Samolczyk, VP - Product Sales, Brovada
- Andrew Cartmell, President and CEO, SGI Canada
- Marilyn Russell, AVP - Business Solutions, The Dominion
- Sean Graham, Principal, KTX Insurance Brokers

11:40am - Showcase Sessions (set 3)

Increasing Need For Data Management Information Technology General Analytics
- Marc Smith, Principal Solutions Specialist - Architecture & Information Management, SAS

Engaging Astrid Swanson: Communicating with Millions, Engaging Individuals General Analytics General
- Lorne Gladstone, Managing Partner, Centtric

‘My Way’:  Why the New Landscape Will Require Every Insurance Carrier to Specialize
General General - Doug Roller, Growth & Strategy Lead – P&C Insurance, Accenture Software

Enterprise Mobile Applications Information Technology General Mobile
- Stefan Van Overtveldt, Chief Engineer, MajescoMastek

Broker Transactions – Measuring Cost Versus Revenue Distribution General Modern Technology
- Renee Durepos, Vice President - Client Services, Keal

12:20pm - Lunch & ICTA Awards

1:55pm - Keynote Presentation

2012: The Age of Digitalization for Insurance General General
- Kimberly Harris-Ferrante, Vice President and Distinguished Analyst, Gartner

2:45pm - Showcase Sessions (set 4)

Fraud Detection and Prevention for Insurance General Claims Analytics Modern Technology
- Gordon Alexander, Insurance Industry Architect, IBM Canada

Going Mobile and Being Social: Insurer Progress and Plans Information Technology General Social Mobile
- Mark Breading, Partner, SMA

The New Landscape of Claims Handling Claims Information Technology Modern Technology General
- David Himes, Claims Program Manager, Gore Mutual Insurance
- Sean Cassidy, Vice President - IT and Support Services, Uniban Canada

Ensure You Are Insuring The Right Address Policy Management Distribution General
- Steve Sigal, Director - Product Management, DMTI Spatial

The Top Technology Investments to Improve Broker Competitiveness Distribution General
- Glen Piller, President and CEO, iter8 Inc.
- Jeff Ives, President and Owner, Ives Insurance Brokers Ltd.

3:15pm - Networking, exhibits & coffee

3:40pm - Showcase Sessions (set 5)

The Link Between Lapse Rates and the Customer Experience General General Analytics
- Patrick Surry, Global Solutions Owner for Customer Analytics, Pitney Bowes Software

Enhanced Risk Management: The future of insurance and cyber security General Modern Technology General
- Salim Hasham, Leader of the GTA Information Security Practice and National Security Leader, PwC Canada
- Allan Buitendag, National Insurance Consulting Leader, PwC Canada

Benchmarking the way it was meant to be: Detailed, Insightful, and Easy Claims Information Technology Modern Technology General
- Margaret Bodman, Manager - Claims Systems, TD Meloche
- Eugene Lee, Director - Value Consulting, Guidewire

The Choices You Make: Core Systems Selection Information Technology General Modern Technology
- Bill Garvey, Founder, Eastern Shore Consulting Inc.
- Mark Breading, Partner, SMA

Commercial Lines Processing: Today's Challenges & Future Directions Distribution Policy Management Modern Technology Mobile
- Kevin Campbell, President, Policy Works

4:15pm - Leadership Sessions (set 2)

Demystifying Analytics: Gaining Hindsight, Insight & Foresight in Insurance Information Technology Policy Management Analytics
- Tami Frankenfield, Director - Information Management, Americas Insurance Sector Leader, Deloitte
- Peter Husar, Associate Partner - Information Management, Canadian Financial Services Sector Leader, Deloitte

Telematics: Learning to Drive in the New Landscape Information Technology General Mobile Modern Technology
- Marcia Berner, Director - Advisory Services, ACORD
- Jeff Rieder, President, Ward Group
- Michael Tidy, Director - Business Development, ZTR Controls
- Colin Smith, SVP - Operations, RMS Information and Analytics

The Broker Optimization Study Distribution General
- Doug Johnston, Vice President - Partner Relations & Product Innovation, Applied Systems

5:00pm - Conference reception, networking and sponsor draws

6:00pm - Conference Close