2011 Conference: Topics and Speakers

“Business Results Through Informed Action”
2011 Insurance-Canada.ca Technology Conference

Sheraton Centre Hotel (Toronto) - Monday, February 28th, 2011

Business Results Through Informed Action: Conference logo breakdown

2011 Conference Overview
Topics & Speaker Details

Agenda at a Glance (PDF)
Photos from the conference

Conference Topics and Speakers - Summary

RIBO Hours: 6.5 Management Category

7:30 - Registration and Coffee

8:30 - Introduction

- Patrick Vice, Director - Information Technology, Frank Cowan Company Limited.

8:45 - Leadership Panel

Leadership Panel: Objectives, Issues, and Opportunities 2011
- Dale Avis, Vice President and Chief Information Officer, Crawford and Company (Canada)
- Colin Smith, SVP and CIO, The Economical Insurance Group
- Rick Orr, President-Elect, Insurance Brokers Association of Ontario
- Jack Ott, SVP and CIO, Intact Insurance Financial Corporation
- Patrick Vice, Director - Information Technology, Frank Cowan Company Limited

9:30 - Leadership Sessions (Set 1)

"Powerful Interaction Points: Connecting With Customers" (Details)
- Christian Bieck, Global Leader, Insurance Practice, IBM Institute for Business Value, IBM Global Business Services

"Overcoming the Legacy System Barrier" (Details)
- Vic Guyan, Chief Strategy Officer, Accenture Inc.

"Claims Operations; Leading the Corporate Charge to Performance Excellence -- Who Me?" (Details)
- Karen Pauli, Research Director, TowerGroup

10:20 - Networking Break

10:40 - Focus Sessions (Set 1)

"Broker Technologies Special Report: The Road To Better Broker-Carrier Collaboration" (Details)
- Gordon Alexander, Insurance Industry Architect, IBM Canada

"Developing a P&C Analytics Framework: How Insurers Around the World are Applying Analytics to Solve Business Challenges" (Details)
- David Hartley, Director of Insurance Solutions, SAS

"Your growth needs to be organic; shouldn’t your CRM be organic, too? Leveraging Cloud to Grow your Business." (Details)
- Tony Jacob, Director, Industry Solutions, Insurance, Worldwide Financial Services, Enterprise & Partner Group, Microsoft Corporation

"IT Benchmarking and Accountability" (Details)
- Rob Garmaise, VP - Research and Product Strategy, Info-Tech Research Group Inc.

11:30 - Focus Sessions (Set 2)

"Enhancing Customer Communications with Analytics: Study Results" (Details)
- Mark Breading, Partner, SMA Strategy Meets Action

"Technologies that Make a Difference in Insurance" (Details)
- Christina Colby, Vice President, Global Business Intelligence Leader for Insurance, Capgemini

"Road Map For Strategic Exploitation Of Insurance Business Information" (Details)
- James Barber, North American Sales Director, P&C Data Warehouse Solutions, Information Builders

12:15 - Networking Lunch & Exhibits

1:15 - Showcase Sessions (Set 1)

"Commercial Lines: What's Next? (Part 1)" (Details)
- Doug Johnston, Vice President Partner Relations and Product Innovations, Applied Systems, Inc.

"Modeling Product Definition – Model-Driven Development in Insurance Automation" (Details)
- Andrew Yohn, Chief Technology Officer, Duck Creek Technologies

"ITV Actionable Intelligence" (Details)
- Jeff Sutton, National Director, iClarify
- Panelists: Colin Smith, Economical; Matthew Turack, CAA

"Software Search and Selection for Insurance: a Best Practice Approach" (Details)
- Bill Garvey, Principal, Eastern Shore Consulting
Sponsored by Sapiens

1:50 - Showcase Sessions (Set 2)

"Commercial Lines: What's Next? (Cont'd with Panel)" (Details)
- A vendor and carrier panel to be announced

"Relevance of Cloud Computing and SaaS to Core Insurance Systems Implementations" (Details)
- Philippe Lafreniere CIP, VP Insurance Solutions & Field Marketing, Exigen Insurance Solutions

"Simplify, Optimize and Secure every Stakeholder Communication" (Details)
- Lorne Gladstone, Managing Partner & CTO, Centtric Marketing Systems

"Maximizing Data Quality to Build Profitable Customer Relationships" (Details)
- Navin Sharma, Director Global Product Strategy, Data Quality, PBBI

"Claims Vendor Management: Expense Management versus Best Practices. What's the difference?" (Details)
- Wayne Nykyforchyn, President, Allegient Systems

2:25 - Showcase Sessions (Set 3)

"Top Technology Trends to Make Brokers More Competitive " (Details)
- Pat Durepos, President, Keal Technology

"New Business Upload - Portal-Free Efficiency" (Details)
- J.R. (Bob) Tisdale, President, Pembridge Insurance
- Charles Samolczyk, Vice President - Product Sales, Brovada

"Why Policy Administration Replacement Projects Succeed or Fail" (Details)
- Neil Betteridge , Director - Product Marketing, Guidewire Software, Guidewire Software

"Interactive Channels for Insurance Carriers – Making the transition" (Details)
- Greg Black , Principal – Insurance, HCL

"Effective Risk Decisioning using Location Based Perils and Scorecards" (Details)
- Arthur Berrill , VP Product Development, DMTI Spatial

2:55 - Networking Break

3:15 - Leadership Sessions (Set 2)

"The Social Web and Insurance – Lessons Learned And How to Find Success With Social Networking" (Details)
- Rick Morgan, VP - New Media, Aartrijk

"Clearing the Air: SaaS and Clouds" (Details)
- Donald Light, Senior Analyst, Celent

"Is Data Addiction Fulfilling Your Information Needs? Building Fact-Based Decision Environments In Insurance" (Details)
- Mark Gorman, CEO & Founder, The Gorman Group

4:05 - Keynote

"Balancing Tradition and Innovation: The Evolving Insurance Market" (Details)
- Kimberly Harris-Ferrante, Vice President and Distinguished Analyst, Gartner

4:50 - Closing Statements

Conclusions and Close
- Doug Grant, Insurance-Canada.ca

5:05 - Networking Reception & Exhibits

Hosts and Moderators

Patrick Vice, Director - Information Technology, Frank Cowan Company Limited.

Patrick has over 20 years experience enabling technology and electronic commerce in the risk management and insurance communities. See a more extensive biography here.

Doug Grant MBA CIP, Consultant, Insurance-Canada.ca

A keen analyst of computer and networking evolution for more than 30 years, Doug is cognizant of the changes that are occurring in the Internet insurance world and their impact on the industry. As a frequent industry speaker, columnist and consultant, as well as a principal in the Insurance-Canada.ca Web site, he brings a unique perspective to the session. Read a more extensive biography.

Patrick and Doug will be hosts of the conference and will welcome and set the stage, build the links between topics, and then provide conclusions and points to ponder at the end of the session.

Questions? Contact Doug Grant at 416-921-7756 or doug.grant@insurance-canada.ca