Newsletter Archive

Issue 2002-07:   February 19, 2002

This newsletter is for members of the Canadian Insurance Industry, and those who serve it. The newsletter is published weekly, and notes information mostly about the use of the Internet and related technologies in the industry. Some is international, where we feel it is relevant to Canada.

Policy Management

The Insurance Bureau of Canada's second round of testing of Critical Coverage Reporting (CCR) is underway. Nine insurance companies and 66 insurance broker and agent offices in Ontario have volunteered to take part in the four-week initiative. More at


An RBC Financial Group/Ipsos-Reid study released today suggests that Canadian families are making major lifestyle changes in response to the wave of new communications technologies entering their homes. More at


Kanetix - Canada's online insurance marketplace, added another insurance company to its Quebec auto insurance quote comparison service - Assur-Ligne (or DirectProtect in Ontario), a direct insurance service administered by HB Group Insurance Management Ltd. and underwritten by COSECO Insurance Company, members of the Co-operators Group of Companies. More at

CSIO Insurance Portal

Keal Technology describes their project to support the CSIO Insurance Portal from their Signassure™ BMS. Sherwood International has completed their internal testing for their quoting engine and early testing of connectivity to the Portal has commenced.

For broker connectivity, which is the administrative screens, there are three components - Company, Broker and CSIO screens. All have finished development, and Company and CSIO screens have completed internal testing, leaving Broker screens in the test phase. Also Sherwood has moved into the Testing phase. Comments provided by Bill Wallace, CSIO Project Manager.


ReplacementFinder Has Begun Developing an Automated Procurement Process which will enable adjusters to order and authorize the purchase and replacement of merchandise. More at

e-Business & Technology

Bank of Montreal Expands Its Financial Services Capabilities With The Launch Of BMO Life Insurance Company, described at

National Life Pursues its Growth Strategy by Announcing a Third-Party Administration Agreement with BMO Life Insurance Company - more at

InSystems, a leading provider of e-business solutions for financial services organizations, announces that AXA France, the largest insurance company in the world, has selected InSystems Calligo as its strategic document automation platform. Details at

Manulife Financial and IBM Canada Ltd. signed a Memorandum of Understanding under which IBM intends to provide operational services to support Manulife's North American IT requirements including data centres, help desk, desktop computers, and voice and data networks. More at

IBM Canada Ltd. today announced it will create an International Insurance Solutions Centre (ISC) that will be centred at the University of Waterloo with operations in Toronto, in order to meet the increasingly complex and sophisticated technology needs of the industry in Canada and around the world. More at

Will this be "The Year of the Supplier"; By Steve Butler, eMarketer. The common complaint among large companies in late 2000 was that although they were ready to go online to do their purchasing, none of their suppliers were prepared for internet-based sales. Instead, suppliers spent the year ducking and covering from what they feared would be the commoditization of their businesses. More at

Skills and Careers

IS ANYONE THERE? - the shortage of skilled adjusters and claims managers: By Cecil Jaipaul, reprinted from ci magazine Jan 2002 A recent study by Conning & Company confirmed what many on the front lines of claims management have known for some time -- good people are hard to find, and even harder to keep. Article at

Managing Relationships

Manulife Bank will offer online account aggregation using a solution from OnX. This will enable Manulife Bank to offer its online banking customers access to their financial information at various financial institutions from one source. More at

from Doug:

The vagaries of February weather are upon us - cold and clear one day and warm and dreary the next. The variety of what the automotive industry has for us was clearly shown at the International Auto Show which we visited on the weekend with a million others. My son wanted to see the Smart car - we saw it, and a thousand others from Hummers to retro T'birds, from concept to crossover and hybrid - what a show.

The Claims seminar last week was very good, thanks to the excellent speakers. We are trying to post short summaries of all the presentations over the next week or two.