Newsletter Archive

This newsletter is for members of the Canadian Insurance Industry and those who serve it. The newsletter is published weekly, and notes information about the use of the Internet and related technologies in the industry, insurance products and the marketplace. Some is international, where we feel it is relevant to Canada.

The Chronicle: Issue 2011-27, July 5, 2011


Keal Technology Rolls out New Solution - Keal Connect.
TORONTO - June 29, 2011 - Keal Technology and York Fire & Casualty Insurance Company (York) are pleased to announce their newest integration project which connects Keal's Broker Management System (BMS), sigXP directly to York without any middleware or third-party software required by the broker, using Keal's new product Keal Connect.

CSSI Announces Automated SGI CANADA Broker AR/AP Statement Reconciliations in TBW.
June 2011 - Virden, MB - Custom Software Solutions (CSSI) is pleased to announce the release of automated SGI CANADA Broker AR/AP Statement Reconciliations in its Broker's Workstation (TBW) product. The current manual Accounts Receivable and Payable company reconciliations process is enhanced with the ability to receive an electronic statement provided by SGI CANADA and perform the transaction reconciliation and matching process without human intervention.

Applied Systems Epic integration with Artizan's CSR24.
WINDSOR, CT June 2011 - Artizan Internet Services announced that it has finalized the integration of CSR24 with the Applied Systems Epic™ agency management system. This integration provides Epic clients with an agency-branded portal where policyholders can obtain certificates of insurance, auto IDs and other insurance documents.

Policy and Product Management

Kerby-Reid Snap Insurance Platform Goes Live at Trisura.
June 23, 2011 -Toronto - Kerby-Reid announced today that the first implementation of its Snap Insurance Platform has started booking premium at Trisura Guarantee Insurance Company. The technology platform, which is designed for specialty, niche and program business, is a true quote, underwrite, bind, issue system that can be customized to allow for both fully automated workflows or, those that require broker or underwriter input prior to issuance.

Business of Insurance

Equitable Life Adds Group Critical Illness to Help Protect Plan Members and their Employers.
WATERLOO, ON, June 27, 2011 - Equitable Life of Canada® has joined forces with ACE Canada® to offer Group Critical Illness insurance to help protect Plan Members. Group Critical Illness provides Plan Members who survive a serious illness or injury a lump sum payment in addition to any benefits they receive under the overall Equitable Life Group Benefits Plan.

Manulife Financial introduces Occupational Management Services.
WATERLOO, ON, June 29, 2011 - Today, Manulife Financial Group Benefits launches Occupational Management Services, addressing the needs of employers dealing with injuries that occur at work and creating an integrated workplace injury and disability benefits program. Workplace injuries have a significant financial and productivity impact on employers and the Canadian economy. In 2010, workers compensation claims across Canada totaled over $11 Billion.

FSCO: 2011 Statement of Priortes & Strategic Directions.
The Financial Services Commission of Ontario (FSCO) is an integrated financial services regulator. FSCO is an agency of the Ministry of Finance established under the Financial Services Commission of Ontario Act, 1997 (FSCO Act). It regulates insurance, pension plans, loan and trust companies, credit unions and caisses populaires, mortgage brokerages and administrators and co-operative corporations in Ontario.

Our People

Accenture: Gathering Storm: Facing the talent challenge in insurance..
The insurance workforce is the engine driving sales growth, operational excellence and overall performance-yet retaining, recruiting and maximizing the value of insurance employees is becoming increasingly difficult. Between an aging workforce, dwindling new recruits and high attrition rates, insurers must transform their human capital strategies to achieve high performance in the challenging post-recession environment.

Marketing and the Market Place

Eastbridge report explores employee attitudes and opinions about benefits.
AVON, CONNECTICUT, USA (June 7, 2011) - Carriers that want to succeed in the voluntary market must consider the needs, wants, and expectations of brokers, employers and employees when developing their marketing plans and strategies. Many carriers (at least in the past) focused most of their attention on the broker or employer, never really stopping to think about what employees want and need. But that has changed.


Aon Benfield study: Two months of U.S. severe weather heralds $15bn insured loss.
Chicago, June 22, 2011 - Aon Benfield, the global reinsurance intermediary and capital advisor of Aon Corporation, today releases its analysis of the severe weather events to impact the U.S. during the months of April and May this year.

Insurance in the Community

The Co-operators funding $149,700 to Community-based organizations.
GUELPH, ON, June 29, 2011 - Today, The Co-operators announced $149,700 in grants to support the work of nine community-based organizations that help marginalized Canadians move toward self-reliance. The funding is provided through The Co-operators Foundation's Community Economic Development (CED) Fund that supports the charitable and non-profit organizations' efforts to provide work experience and skills development opportunities to the people they serve.

Consumer Information

Ontario Brokers Remind Boaters to Exercise Caution While Enjoying the Water this Weekend.
June 30, 2011 (Toronto, Ontario) Today, the Insurance Brokers Association of Ontario (IBAO) is reminding Ontario citizens to practice water safety while enjoying Ontario?s lakes and waterways this Canada Day long weekend. According to BOATsmart, Canada?s officially recognized boater licensing body, over 100 people die in boating-related accidents and approximately 6,000 people suffer non-fatal injuries across Canada?s waters every year.

CAMH survey finds Drinking, cannabis use and psychological distress increase.
June 13, 2011 - (Toronto) - The latest survey of Ontario adults from the Centre for Addiction and Mental Health (CAMH) shows increasing rates of daily drinking and cannabis use and high levels of psychological distress. The results of the 2009 CAMH Monitor survey, the longest running survey tracking mental health and addiction indicators among adults in Ontario, were published today.

CIHI: Increased activity and healthier eating can improve obesity rates, but aren't the only factors at play.
June 20, 2011 - Eliminating all physical inactivity among Canadian adults (defined as less than 15 minutes of low-impact activity a day) could avert the equivalent of 646,000 cases of obesity in women and 405,000 cases in men, according to an analysis included in a comprehensive joint report released today by the Canadian Institute for Health Information (CIHI) and the Public Health Agency of Canada (PHAC).

Desjardins Financial Security Health Survey: Canadians worried about cancer, not financially prepared.
(Toronto) June 8, 2011 - Canadians are more afraid of cancer than any other health concern, according to the 2011 Desjardins Financial Security (DFS) Health Survey being released today. Twenty-four per cent of survey respondents identify it as their greatest health fear. Interestingly, this is especially true for Canadians who feel that their physical health is good.

from Doug:

Now that real summer weather is here, I finally got off my duff on the weekend and dug the bikes out for the first time this year. A very leisurely ride on Sunday - my wife's first time on her bike in about thirty years, although I have ridden it on occasion when our son has been here. However I had a more aggressive exercise ride today. It feels good to get on the trail again after several months each morning in the exercise room.