2017 Executive Forum: Faculty

ICEF2017: “Insurance: Connected”

Tuesday, August 29, 2017, at the Sheraton Centre Toronto Hotel

'Insurance: Connected' - 2017 Insurance-Canada.ca Executive Forum (ICEF2017)

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Outside forces are driving disruption in the industry. Our faculty members will offer perspectives to give you and your peers fresh insights as you enter the fall planning season. Some have a long track record working in or with the insurance industry; some brought extensive experience in other industries to their current insurance positions; and others add a perspective based on careers elsewhere. All bring a wealth of expertise and experience to their sessions. Register now for ICEF2017.

Below is the roster of confirmed faculty members. More participants will be added over the coming days.

Presenters, Panelists and Moderators

Matteo Carbone

Matteo Carbone, Principal, Bain & Company

Matteo is Principal in Bain & Company's Financial Services and Digital Practices, Founder and Responsible of the Connected Insurance Observatory, international thought leader in InsurTech, Top 50 InsurTech influencer.

He is strategic consultant on the Insurance sector, with a specialization on innovation.

Since 2006 he advised many International Insurance Groups and has wide experience which include set up of industrial and commercial plans, growth strategy definition and support in the start-up of new initiatives, digital strategy development, insurance products development, channel strategy and commercial model definition and advice M&A deals.

Prior to Bain, Matteo was at Valdani Vicari & Associati. He graduated in Business Administration at Bocconi University.

Mark Dowds

Mark Dowds, Co-Founder, Trōv

Mark Dowds co-founded Trōv – the world's first on-demand insurance platform – in 2012, and today he is accountable for all revenue, strategy and international growth in his role as Chief Strategy Officer.

Mark has more than 20 years of experience as a serial entrepreneur and has helped get dozens of ventures off the ground through his Canadian-based incubators Fresh Initiatives and Creationstep.

Doug Grant

Doug Grant, Partner, Insurance-Canada.ca

Doug Grant has been helping the insurance industry in Canada make effective use of technology for many years. From a business-impact and application perspective, he has helped individual companies and cross-industry groups in both Property & Casualty and Life insurance.

The progress of technology from the the basement computer room to the desk-top terminal and PC, to portable laptops to smartphones and tablets and now BYOD has been a fascinating journey. Processes extended to business partners through connected systems has continued to improve efficiency and timeliness.

The web brought the customer directly into the equation. Social functions have enabled new levels of connectedness, triggering the current focus on customer experience and engagement, which can paradoxically both enhance loyalty and increase freedom of choice.

Doug is a founding partner in Insurance-Canada.ca, a leading Canadian Insurance resource centre for consumer and insurance professional alike. He organizes and hosts regularly scheduled Insurance-Canada.ca conferences and other events.

Married with two sons, Doug is a recent migrant from house to condo (too much stuff – not enough space), both in the heart of downtown Toronto.

Andrew Lo

Andrew Lo, President & COO, Kanetix Ltd.

As President & Chief Operating Officer, Andrew Lo leads initiatives for Kanetix Ltd., Canada's largest online marketplace for insurance and financial services. He is also a Business Strategy Advisor for Ryerson University's DMZ helping to develop entrepreneurs and startup companies at Canada's largest startup incubator.

Andrew has many years of experience as a business and technology leader for FinTech companies such as Filogix and D+H, and has developed organizations from startups into industry shaping ventures with over 4,000 employees.

Keith Raymond

Keith Raymond, VP - Research & Consulting, Novarica

Keith has extensive expertise in IT leadership, business and technology transformation, back-office operations, mergers and acquisitions, strategic sourcing, omni-channel distribution, and process improvement for property, casualty, life, annuities, and healthcare insurers and IMO's.

Prior to joining Novarica, Keith served as CIO/COO of Futurity First Insurance Group, an IMO distributor for a large portfolio of carriers, AVP of Distribution Systems and Field Technology for Mass Mutual, CIO of Trumbull Services (The Hartford), an application service provider and business process outsourcer for personal and commercial lines and CIO for FCFP a software development firm. Keith has also served as a Principal Consultant at HCL Technologies in North America.

Ido Segev

Ido Segev, Partner, McKinsey Insurance Practice

Ido Segev is a Partner in McKinsey & Company's Boston Office and a leader in the Firm's Digital Practice. Ido assists financial institutions in North America in Marketing and Sales and Customer Experience, with an emphasis on Digital. He co-launched McKinsey's Digital Quotient (DQ) to assess digital maturity of an organization which DQ allows organizations to assess their digital strengths and weaknesses.

Ido has an MBA from MIT- Sloan School of Management, and undergraduate degrees in Physics and Electrical and Electronic Engineering from Tel Aviv University. Prior to McKinsey, Ido worked for hi-tech companies including NICE Systems and Texas Instruments in Israel as a senior design engineer, and at ZS Associates advising companies on sales optimization. He was also an officer in the Israeli Intelligence Corps.

Pat Van Bakel

Pat Van Bakel, President & CEO, Crawford & Company (Canada) Inc.

As President & CEO of Crawford & Company (Canada) Inc., Pat is responsible for all aspects of the Canadian organization. This includes national leadership and operational execution of all service divisions, including P&C Claims, Commercial Auto Services, Accident Benefit Claims, Marine Services, Global Technical Services, Catastrophe Services, Legal Services, Contractor Connection Services, Risk Management Services, Vehicle Appraisal Services, ClaimsAlert (contact centre) services, Class Action Services as well as Sales & Key Account Management across the organization.

Patrick Vice

Patrick Vice, Partner, Director - Products & Services, Insurance-Canada.ca

Patrick has more than 25 years of experience enabling technology and electronic commerce in the insurance and risk management communities. Patrick is a Founding Partner of Insurance-Canada.ca, Inc., the premier source for Canadian information on insurance & technology.

Patrick currently serves as Insurance-Canada.ca's Director of Products and Services, and sits on the company's Advisory Board. He edits the Intersection, Insurance-Canada.ca's blog, produces and hosts on-line and in-person events, and develops bespoke offerings for Insurance-Canada.ca's clients.

Throughout his career, Patrick has held senior management positions with insurance companies, distributors, consulting firms, and technology solution providers. He serves on boards and committees of various industry associations.

Patrick authors articles for leading trade publications and has spoken at insurance and technology conferences in Canada, the US, UK, Europe, and Bermuda.

Bobbi and Patrick Vice enjoy living and working in the heart of downtown Toronto, Canada.

Craig Weber

Craig Weber, CEO, Celent

Craig Weber is the Chief Executive Officer of Celent. He leads a team of associates spread across North America, Europe, Latin American, and the Asia-Pacific region. Craig is a passionate advocate for sensibly creating business value through technology. Celent has grown significantly since Craig became CEO in January 2012. In addition to maintaining the firm's traditional coverage of IT and business strategies, Craig has added coverage of innovation and emerging technologies. Craig is frequently featured as a speaker at industry events, and his comments on business and technology topics have appeared in USA Today, the Chicago Tribune, AP Newswire, Best's Review, Business Insurance, and Technology Decisions, and he has appeared on CNBC's On The Money.