The Intersection - The Insurance-Canada.ca Blog

Need Core Systems Replacement Success? Think Small!

To mitigate risk with large technology projects, experts suggest careful planning and on-going control of scope.  There’s an old adage that advises:  “Start small and be prepared to scope down.”  Now, some data from the US and anecdotes from Canada suggest there may be one more piece of advice for success:  “Be small, and be… Read more »

Seriously, What is ‘Technology Modernization’ – and Why Should Business Managers Care?

Since the early days of this century, strategic planning documents have referenced ‘technology modernization.’  For example, “In order for us to achieve our strategic goal of profitable, sustainable growth, we will need to include  technology modernization initiatives in the plan.” Now, after a decade or so of use, we are getting some different perspectives on… Read more »

Innovation/Collaboration Go Operational at #acordloma13

If we had a dollar for every time the mantras of Innovation and Collaboration were invoked at the recent ACORDLOMA Forum in Las Vegas, we’d have easily paid for our hotel bill and several meals.  There were lots of references to innovative thinking, collaborative processes,  innovative products, collaborative  technologies,  innovative delivery mechanisms….(you get the point). … Read more »

Solstice 2012: The World Didn’t End; Insurance Technology Continues to Progress

We have to confess that we waited until after the Solstice had passed this morning before we decided to set fingers to keyboard.  It seems that the doomsayers were wrong, and the 2012 solstice brings us a new beginning. Perhaps this is a good metaphor for the world of Insurance and Technology: a few doomsayers,… Read more »

Policy Admin Systems Turn 50; But What’s Their Life Expectancy?

The Insurance Policy Administration System (PAS) just turned 50.  Quite an accomplishment.  But, is its long-term future guaranteed?  Some recent developments and comments are suggesting that the Policy Administration System in its current, singular form might have served it purpose and that the future may belong to a more hybrid environment.  We’d really like your… Read more »

Corporate Culture and Social Media

There is increasing evidence that use of social media has the capability to improve customer service, enhance marketing, and even streamline internal processes for insurers and agents/brokers.  So why isn’t the insurance industry beating a path to the new media?  Perhaps we have a culture clash. Karen Furtado, partner at Strategy Meets Action (SMA). Furtado… Read more »

What (or Whose) Legacy Needs Replacing?

Tell me if you’ve heard this one before:  “This is the year of legacy system replacement in the industry.”  Ok, old news.  But we are finally getting realistic appraisals of why some legacy technologies persist, and the reasons may be more analog and carbon-based than digital and silicon-based. Since the 1990s, pundits have been predicting… Read more »