The Intersection - The Insurance-Canada.ca Blog

Notes On the Path to Insurance 2.0

In our last post, we noted the impact of derisking on the current insurance model. As technology lowers the probability of risks (with an attendant reduction of rates and premiums), we see insurance seeking new exposures and developing more engagement with consumers. This post turns to different elements in the new world. Going ‘Episodic’ Speaking… Read more »

Who Can Do InsurTech? Who Should?

The term “InsurTech”  is a bit ambiguous, describing a wide scope of activities.  Depending on the source, InsurTech  may cause disruption of current insurance practices, the rise of new insurance products, the evisceration  of entire insurance C-Suites, the ascension of new entrepreneurs to Unicorn status.  This is not particularly helpful. I prefer to use a… Read more »

2016 – Digital Directions and Distractions

In the late days of 2015, we projected that 2016 would have one overarching driver for insurers and brokers: digital transformation. All things being equal, I think we hit a chord that resonated. However, there was a parallel trend that made the acoustics a little strange. Digital First In 2015, there were early indications of… Read more »

InsurTech: Threat or Salvation for Insurers?

InsurTech – defined as the use of technology innovations designed to squeeze out savings and efficiency from the current insurance industry model – is threatening to cause significant disruption within the existing insurance community. How serious is this for established insurers and brokers? And what are the alternatives? Interest in InsurTech has increased dramatically over… Read more »

If Digital Is Urgent, How Do We Play It?

InsurTech (Insurance Technology)  is a hot topic in the insurance community these days.  But how significant is this trend and how urgently do we have to respond?  We think that the recent  Insurance-Canada.ca Executive Forum (ICEF2016)  provided insight. What do we do and, when do we do it? Writing in PropertyCasualty360, PwC analysts, Jamie Yoder… Read more »

Operationalized Customer Experience: On the Horizon?

The last two decades have not been kind to insurers. Sources of pain range from a continuing soft market and falling interest rates to regulations and judicial rulings that increase costs or limit revenues. Insurance marketers have sought strategies that could increase competitive advantage and improve profitability. One such strategy is ‘Customer Experience.’ Will this… Read more »

BMS Vendors bring their A-games to #ICTC2014; What do YOU want to know?

The challenge from Randy Carroll, CEO of the Insurance Brokers Association of Ontario,  was simple:  “We want the brokers to see the BMS vendors’ best products for the present and their plans for the future.  Tell them to bring their A-Games.”  With the active cooperation of Randy and his team at IBAO, we think we’ve… Read more »