The Intersection - The Insurance-Canada.ca Blog

Smart Canadian Insurers, Smart Homes, and Insurance 2.0

Canadian insurers’ interest in smart home technology is rising. At one level, this is providing new, cool insurance programs. At a higher level, this is a prototype of Insurance 2.0. Home, Dry Home … According to CB insights, Intact Insurance in April “became the latest insurer to invest in a smart home startup – water… Read more »

Will Technology Bring a New Insurance Model?

In the early days of my insurance career, an older, wiser colleague told me that the insurance business model was elegant in its simplicity.  It’s “money in and money out, and you take your profit from the float.” Things have changed. A number of analysts are suggesting that technologies are driving fundamental alterations to the… Read more »

Are You (Digitally) Experienced?

Ok. Boomers, the title of this post is a not-too-subtle nod to Jimi Hendrix, and I will drag him in later.  Before I do, we’ve got to talk about the Digital Customer Experience.  At the end, I do want your thoughts on this. Can insurance be a digital ‘experience’? According to my reading of the… Read more »

Balancing Digital & Personal Communications: Twitterus Vobiscum?

Pope Francis weighed in on balancing digital and personal communication last week.  While His Holiness was focusing on good works and matters of the soul, His words reflect what analysts and consultants are finding to be good counsel in creating a balance between digital and personal communication concerning matters of insurable interest. Communication will be… Read more »

Key to Social Media for Insurers: The Customer Controls the Conversation

In her well received presentation at the 2011 Insurance-Canada Technology Conference, Technologies that Make a Difference, Christina Colby, Vice President, Global Business Intelligence Leader for Insurance, Capgemini, gave attendees common sense advice on how to take advantage of Social Media.  In a nutshell, the advice is:  Lose Control and Prosper. Colby noted that the daily… Read more »

Predictive Modeling Gaining Momentum with Insurers

There is increasing evidence that P&C insurers in the US and Canada are seeking, and finding benefits with the use of predictive analytics and modeling in underwriting, and claims. National Underwriter On-line reported that a recent Towers Watson survey found that 90% of US insurers surveyed indicated that the use of predictive analytics enhanced rate… Read more »