The Intersection - The Insurance-Canada.ca Blog

Tablets are coming. Oh, Wait … they’re here

No matter what measure is used, it is clear that tablets are capturing the imagination of business professionals, including insurance professionals, in ways previously unthinkable. Although tablets are best known as consumer devices, most analysts concur that tablets are moving rapidly into business, especially for mobile professionals.  InfoTech Research, in a recent blog post, says: … Read more »

Social Media & Insurance Best Practices – New ACT Report

A new report from the  Independent Insurance Agents and Brokers of America, IIABA, provides practical insight on effectively using Social Media for insurance sales and Service. ACT  is a subgroup of IIABA set up to bring independent agents/brokers together with insurance carriers and vendors to explore areas of common interest.  Thanks to dedicated staff and… Read more »

IT Budget Trends ‘Cloudy’: New Opportunities; New Challenges

IT managers generally, and Insurance IT managers specifically, are being given additional resources to do more, according to analysts, but these come with serious business alignment requirements.   This is increasing interest in Cloud Computing and Software as a Service (Saas) solutions. Jonathan Feldman, writing in Information Week on December 18, 2010, notes that a November… Read more »

Competitiveness Drives Use of Operational Data Analytics

There is increasing evidence that insurers are looking to better utilize data analytics in an operational environment to improve competitiveness in current market conditions. Insurance & Technology recently reported on a conversation with Piyush Singh, CIO of Cincinnati-based Great American Insurance Company, who believes there will be an ‘industry-wide shakeup that will be driven by… Read more »

Happy 2011: Year of the New Insurance Customer?

Developments in social media, cloud computing, and new technology are challenging IT professionals, but progress is being made, and the challenges are turning into opportunities. We sometimes fail to appreciate that customers – insurance customers – are going through the same challenges and are seeing similar opportunities in selecting companies and products which meet their… Read more »

Holiday Wishes

The Editors and Publisher of The Intersection thank you for your support during our introduction and wish you the very best for the holidays and for the new year. We will be back in full voice early in 2011.

Mid-Market Commercial Lines – Transforming Data to Knowledge to Action

Mid-market commercial lines has always been a holy grail for insurance automation – alluring, but out of reach.  New developments suggest we might be extending our reach. The core problem has been the volume and type of data that is required to be gathered, synthesized and intelligently acted upon has defied easy solutions.  Collecting and… Read more »

Canadian Clouds: Location, Location, Location

IT World Canada reports that Canada may have significant legal and geographic advantages as a location for cloud based computing services. Michael Geist, law professor at the University of Ottawa, is quoted in the article as saying:  “Location matters and where the cloud exists matters an awful lot when it comes to issues around privacy… Read more »

Consumers Interested in Social Media Connections with Financial Institutions, but Lack Awareness

The results of a recent survey by Fiserv of 3,000 US consumers indicate that the population has wide spread interest in using social media to connect to Financial Institutions, but lacks awareness of the ability to connect to these institutions. Some of the key finding are: Younger customers are more likely to use Social Media,… Read more »

Results At the Core of the 2011 Insurance-Canada.ca Technology Conference (ICTC)

At the 2010 Insurance-Canada.ca Technology Conference, Jim McGregor, CEO, The Precept Group, and long-time supporter of technology to improve the insurance business, made a controversial statement.  To paraphrase, Jim said that when he first got involved in broker-carrier interface in the late 1980s, the expense ratio for broker supporting insurers was 35% – ‘unacceptably’ higher… Read more »