The Intersection - The Insurance-Canada.ca Blog

Happy 2011: Year of the New Insurance Customer?

Developments in social media, cloud computing, and new technology are challenging IT professionals, but progress is being made, and the challenges are turning into opportunities. We sometimes fail to appreciate that customers – insurance customers – are going through the same challenges and are seeing similar opportunities in selecting companies and products which meet their… Read more »

Holiday Wishes

The Editors and Publisher of The Intersection thank you for your support during our introduction and wish you the very best for the holidays and for the new year. We will be back in full voice early in 2011.

Mid-Market Commercial Lines – Transforming Data to Knowledge to Action

Mid-market commercial lines has always been a holy grail for insurance automation – alluring, but out of reach.  New developments suggest we might be extending our reach. The core problem has been the volume and type of data that is required to be gathered, synthesized and intelligently acted upon has defied easy solutions.  Collecting and… Read more »

Canadian Clouds: Location, Location, Location

IT World Canada reports that Canada may have significant legal and geographic advantages as a location for cloud based computing services. Michael Geist, law professor at the University of Ottawa, is quoted in the article as saying:  “Location matters and where the cloud exists matters an awful lot when it comes to issues around privacy… Read more »

Consumers Interested in Social Media Connections with Financial Institutions, but Lack Awareness

The results of a recent survey by Fiserv of 3,000 US consumers indicate that the population has wide spread interest in using social media to connect to Financial Institutions, but lacks awareness of the ability to connect to these institutions. Some of the key finding are: Younger customers are more likely to use Social Media,… Read more »

Results At the Core of the 2011 Insurance-Canada.ca Technology Conference (ICTC)

At the 2010 Insurance-Canada.ca Technology Conference, Jim McGregor, CEO, The Precept Group, and long-time supporter of technology to improve the insurance business, made a controversial statement.  To paraphrase, Jim said that when he first got involved in broker-carrier interface in the late 1980s, the expense ratio for broker supporting insurers was 35% – ‘unacceptably’ higher… Read more »

Welcome to The Interesection: An Insurance-Canada.ca Blog

Welcome to The Intersection, an Insurance-Canada.ca Blog. Since 1995, Insurance-Canada.ca has been devoted to providing technology/insurance content through its web site, seminars, conference, and newsletters.  The website has become a meeting  point for insurance and technology professionals and consumers.  The Intersection is intended to extend the distribution and expand the content, Hence the sub-title:  Where… Read more »

Employees’ Home Technology Trumping Work Tools?

We recently commented on research indicating that an increasing number of organizations are accommodating employees bringing personal technology to work.  More evidence is surfacing that there is general employee dissatisfaction in Canada with current tools as compared with those available personally.  Further, within the insurance industry in the US, it seems that there is pressure… Read more »

Major Challenges to BI – Redux

A few days ago, we posted on a Novarica report which provided insight on Major Challenges to Business Intelligence.  The largest inhibitors for insurers seemed to be systems/data related (core systems inflexibility, poor data quality,  lack of standards for data).  Now a major study by the IBM Institute for Business Value in collaboration with MIT… Read more »

Being ‘Social’ Just Isn’t Enough

  There are lots of success stories around social media these days.  It is important to remember that just being ‘social’ doesn’t guarantee success. IT World Canada recently did a look back on 7 Social Technologies that died in 2010.  All come from well known technology companies. In case you don’t recognize the logo here,… Read more »