Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Latest News:
- Customer Satisfaction with Homeowners Insurance Property Claims Declines to 7-Year Low Amid Record Catastrophic Events and Slower-Than-Ever Repair Times: J.D. PowerAmica Ranks Highest in Property Claims Satisfaction: J.D. Power 2024 U.S. Property Claims Satisfaction Study Troy, MI (Mar. 19, 2024) – There were 28 catastrophic weather events in 2023 that each caused more than $1 billion in damage—more than any previous year—and caused a combined total of $92.9 ...
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News and Articles
- Customer Satisfaction with Homeowners Insurance Property Claims Declines to 7-Year Low Amid Record Catastrophic Events and Slower-Than-Ever Repair Times: J.D. Power
- Clearcover Launches Generative AI Insurance Tool to Expedite Claims Processing and Improve Customer Experience
- Verisk Expands Fraud-Fighting Capabilities for the Insurance Ecosystem with Two New Strategic Partnerships
- UVeye Collaborates with Acadia Insurance to Transform Auto Claims with AI
- 2023 saw Highest Number of Billion-Dollar Disasters on Record: Aon
- Digitally Transforming The Claims System: Grenville Mutual
- Insurers Struggle to Deliver Seamless Digital Experience as Repair Cycle Times Rise: J.D. Power
- Zurich UK slashes claim times to just 13 minutes after introducing WhatsApp and video customer journeys
- ASSI Expands Partnership with RCMP in Spruce Grove, Alberta
- Mitchell Reports a Lower Total Loss Rate for Electric Vehicles