The Intersection - The Insurance-Canada.ca Blog

ORBiT 2015: Digital Lively, but CRM May Still Be Dead

At ORBiT Real Time Day this week, the majority of discussions were vibrant – focusing on effective use of new technology and building better digital connections in the broker world – until one attendee turned to the funereal topic of CRM.  Then things got really lively. I’d like your thoughts. What’s an ORBiT, Mom? And… Read more »

Technology in 2025: You Want to Insure WHAT?

There’s a site we go to once in a while to get a fix of cutting-edge  technology. A recent visit  surprised us more than usual, because it cuts close to something we’re working on. We would like to introduce an investigation that involves you. It started here… Singularity Hub is the media arm of Singularity University which… Read more »

The Internet of Things and Insurance Connectivity: A New Construct?

What happens when you take creepy invasions of privacy to the next level? I’m not 100% sure, but I think we need to take a careful look at it, because it could allow increased insurance functionality within the Internet of Things. Which begs the question: Could this spawn the Internet of Insurance Distribution? Privacy or… Read more »

What Opportunities and Threats Will You Be Facing in the Next Decade?

We are launching our theme and content for the 2015 Insurance-Canada.ca Executive Forum (ICEF2015), and to make this event as valuable as possible, we  want to get some of your feedback in advance so our session presenters can be fully prepared to engage in real dialogue with attendees. This post will focus on the high… Read more »

Wearables @ Work – You Just Watch

The introduction of the Apple Watch is moving wearable technology  out of running shoes and into business brogues. Wearables have thus far been seen mainly as consumer focused; however, there is increased interest in business generally, and for insurance organizations specifically. Wearables started on a one-way path … Wearable technology  has been envisioned by SciFi writers… Read more »

What is Digital Marketing? Exactly What YOU Make It To Be

A wise marketer once told me, “As brevity is the soul of wit, in our world, simplicity is the heart of marketing.”  I sense that we may be introducing unnecessary complexity, and creating barriers to entry, as we move from physical to digital channels.  I’d appreciate your thoughts here. First, What is ‘Digital Marketing’? A great… Read more »

Is UBI Trapped in a Cul-de-sac?

After a tire-burning leap out of the starting gate, the smoke is clearing around UBI in Canada and it’s looking like it might have been steered into a dead-end. Is it stuck, or will it one day find the open road? Let me know what you think. Assume a killer app … At an automotive… Read more »

Insurance Connectivity: Life in a Parallel Universe

I went to an interesting meeting a week ago which made me think that there is a parallel universe alongside the one that I’ve been living in for the past three decades. I am not sure what to do with the information, so I thought I’d throw it out for your consideration. Here’s the back… Read more »

Too Much Going On? Too Expensive? This Could Be the New Normal

When we ask our IT colleagues how they are, the most frequent response is “Too Busy.” When we ask our Finance colleagues how things are going, a common reply is that “IT projects are costing a lot.” These aren’t necessarily new revelations, but we’re wondering if these symptoms indicate bigger changes coming. We’re going to… Read more »

Accenture’s Vision of Insurance: 5 Trends and a Great Plot

I have the opportunity of  reading a lot of interesting, forward-looking material related to insurance technology.  While most have some value points, few have the detail and holistic view that I found in the Accenture Technology Vision for Insurance 2015. It is well presented and has specific conclusions that will challenge many of us, for… Read more »