The Intersection - The Blog

Is Agile Outdated?

I don’t usually get into the substrata of technology in this space, but recent posts on several tech sites suggest that the Agile development approach might not be meeting all the needs of software development. If true, this could cause some real disruption well beyond IT developers. I’d appreciate your thoughts. What’s Agile, Dad? Agile… Read more »

Wise Words of Wisdom

There’s a phrase I like to use to describe an overused statement that sounds better than the content it contains. I call such statements “wise words of wisdom.” I ran across something making the rounds in the social sphere which might qualify, though it sounds like profound advice for what to do next in these… Read more »

Consumers’ Views of Digital Insurance Distribution Strategies

Digital distribution is a hot topic for insurers. The advent of new digital options, combined with new potential competitors, has increased the volume of discussion. In our experience, much of this is internally focused, with consumer preferences represented by personal preferences of insurer staff. We recently came across a white paper which focused on consumers’ views… Read more »

Data Governance: Under New Management?

A recent post in SearchContentManagment posed the question: “Is 2015 finally the year of the data governance plan?” Bravely, they also provided their answer: “No.”  While I agree with the logic that led there, I disagree with the conclusion. I think there is another corporate group that is working on all the components now and could… Read more »

Is Digital Changing Insurance Fundamentals?

We’ve spilled a fair amount of virtual ink on the use of digital technologies to market, sell, and service insurance.  That’s pretty straightforward.  More difficult is assessing the impact of digital technology on the core processes of insurance: underwriting, pricing, risk management, and claims. If we are seeing digital being leveraged in these areas, there… Read more »

Apple Auto: What Would DeLorean Say?

There is major buzz around the tech giants getting into the automobile business, the most recent of which is a growing mountain of evidence that Apple is acquiring assets and resources in aid of its push. I have no idea how an Apple entree into auto manufacturing will play out.  However,  my Detroit soul is… Read more »

Telematics, Customer Engagement, and UBI: Two out of Three Ain’t Bad

We’ve been getting the sense that UBI (Usage Based Insurance) is not getting the traction that many of us felt it would when it was re-introduced to the Canadian market a few years back.  However, the investment in Telematics might be a key to customer engagement, even without reliance on premium discounts, or insurance at… Read more »

Does the Digital Direction Have a Devolutionary Detour?

Last week, at the 2015 Technology Conference, Kimberly Harris-Ferrante, Vice President and Distinguished Analyst at Gartner said that at present, Canadian consumers are not being easily swayed toward the new digital insurance landscape. At the Davos Economic Forum this past January, Google’s Executive Chairman, Eric Schmidt quipped that in the not-too-distant future, the Internet… Read more »

Innovation in Analytics and Customer Service are the Hallmarks of the 2015 ICTAs

This year, received direction for our annual technology awards from two sources: from the jury and from you, the people. One thing is clear from both sources:  customer-focused innovation and effective technology implementation is alive and well in Canada. The Nominees had some commonalities …. We had a record twenty-seven nominations for the awards… Read more »

Application Currency: A Modernization Parable

So there you sit, in the privacy of your own office, with a metaphorical brandy in one hand and a cigar in the other. It’s been a long and expensive journey replacing those core business systems, but finally, the Big Three — Policy, Claims and Billing — are all running on the latest systems.  Unquestionably… Read more »