The Intersection - The Blog

Can IT Learn to Embrace Sales? Would Sales Let IT Get That Close?

In my first insurance job, I supported agents, one of whom refused to put ‘Insurance Agent’ on his cards. He said, “People will think I just sell insurance.”  A top producer heard this, and said, “Are you afraid you might actually sell some?” This reminds me of a challenge facing insurance IT and Sales today…. Read more »

Start-ups, Incubators and Insurance: A Look Inside the DMZ

“Building a start-up is like having your first child,” says Rajeev Kugan, a new father and co-founder of an emerging start-up in the insurance technology (InsTech) space called ClientDesk. I am the other co-founder. Together, we are introducing something new which, we believe, will disrupt the insurance industry. As entrepreneurs in the start-up space, being… Read more »

Are you Competing with a Robot to Keep Your Job?

In your current job, have you ever asked yourself, “Could I be replaced by a machine?” If not, you might want to pay attention to advances in robotics. There is risk, and there is hope.  However, hope seems to require embracing the inevitable incursion of machine intelligence on our intellectual turf. Who is safe, who… Read more »

Latest Stakeholder in Major Systems Projects? The Consumer

Before final sign-off on major projects, senior executives usually extract promises (accompanied by career-limiting threats) from the project manager or executive sponsor to the effect that the company will not have to repeat the exercise for many years. What would happen if the response was “Actually, we’ll have to check with our policyholders first”? Becoming… Read more »

The New Work Paradigm: Stairway to Heaven or Race to the Bottom?

Back in June, I confessed that, as a technology professional, I had been ‘economical’ with the truth about the impact new technology would have on employees.  Some anlaytsts suggest we are finding a path to a better future, but others see a slippery slope to an unpleasantly warmer place. I’d appreciate your thoughts. Transforming work?… Read more »

Counting on the Future: More Than All Our Fingers and Toes

The title of the recent Insurance-Canada Executive Forum (ICEF2015) was “Emerging Threats and Opportunities.”  In hindsight, we might have been well served by including a less subtle sub-title; something like: “Learn to Use Analytics or Die.” Question for you: What do you think is the state of our industry in deploying and understanding analytics? A… Read more »

Will Emerging Technologies and Innovation Transform the Insurance Customer Experience?

The world is abuzz with the potential of a new wave of emerging technologies aimed at transforming business, society, and our daily lives. Every day, there are new developments in wearables, drones, autonomous vehicles, the Internet of Things, virtual reality, and a host of others. And the pace is accelerating.  Our world will look different… Read more »

When a Keynote Lasts All Day: Sharon Ludlow @ ICEF2015

A keynote address is intended to set the tone for a conference. This was exactly the case at the 2015 Insurance-Canada Executive Forum (ICEF2015). Sharon Ludlow’s remarks to kick off the day became the outline for the expert faculty to follow. We’ll provide samples here and will add further notes from ICEF2015 on another day. It… Read more »

Should IT Risks Be Part of Corporate Governance?

According to a well-respected risk management and governance consultant, “IT risk” shouldn’t exist at the corporate governance level.  This seems to track with the philosophy that IT serves business needs.  However, prohibiting standalone IT elements from the board agenda entirely could be counter-productive in several critical scenarios.  I’d appreciate your thoughts here. Is “IT Risk”… Read more »

Is the Telematics Plateau Coming Early?

We’ve followed Telematics/Usage-Based Insurance (UBI) for some time now.  There has been significant progress, and there is an assumption that it will have a 25% market share over time. Of late, however, some folks are suggesting that UBI could plateau early just as other forces start to shape the next generation of automobile insurance. Usage-Based… Read more »