Mar. 28:Is Digital Changing Insurance Fundamentals?
We've spilled a fair amount of virtual ink on the use of digital technologies to market, sell, and service insurance. That's pretty straightforward. More difficult is assessing the impact of digital technology on the core processes of insurance: underwriting, pricing, risk management, and claims. If we are seeing digital being leveraged in these areas, there might be some fundamental changes going on that will have a broader impact on the business of insurance generally.